Relationship Specialist

vystarcu; Yulee (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) Plan

Tuition reimbursement

Paid training

Job summary

VyStar Credit Union in Florida seeks a Relationship Specialist to deliver exceptional member experiences both in-person and by phone. You will identify member needs and grow relationships by presenting VyStar's value and cross-selling banking solutions.

Ideal candidates have prior sales or customer service experience, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment while maintaining professionalism and integrity.

Qualifications

• High school diploma or GED required.
• Associate's degree preferred.
• Previous sales or customer service experience preferred, especially in financial institutions.
• Strong communication and listening skills.

Responsibilities

• Provide unbelievable member experiences in-person and on the phone from greeting to strengthening relationships.
• Identify member cues, ask discovery questions, and grow consumer and business relationships.
• Understand and position deposit, credit, insurance, and investment solutions.
• Handle personal and business account transactions and loan applications.
• Explain basics of credit and savings options and refer more complex products/solutions.
• Provide services such as notary, wire transfers, and fraud/credit card support.
• Adhere to VyStar initiatives, compliance and risk guidelines.
• Maintain integrity, professionalism, and positive attitude with members and partners.

Skills

Listening skills

Verbal communication

Written communication

Microsoft Office

Customer service

Multi-tasking

Education

High school diploma/GED

Associate's degree

Job description

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.

We encourage you to become a part of VyStar Credit Union's family of employees.

ACCOUNTABILITY STATEMENT

The Relationship Specialist's responsibilities include providing unbelievable member experiences with every member interaction both in-person and on the phone, identifying member cues, asking open-ended discovery questions, and growing consumer and business relationships by identifying member needs and properly positioning VyStar Credit Union's value proposition versus competitors and convey the importance of educating and proactively helping members with their financial goals.

ESSENTIAL RESPONSIBILITIES

• Use each member interaction both on the phone and in-person to provide unbelievable member experiences from greeting and welcoming, to strengthening and enhancing member relationships through quality conversations and cross-selling credit union solutions effectively.
• Identify member cues, ask open-ended discovery questions, and grow consumer and business relationships by identifying member needs.
• Understand and position consumer and business deposit, credit, insurance, and investment solutions appropriately.
• Handle personal and business account transactions, open accounts, and process various types of loan applications.
• Explain basics of credit and savings options and effectively refer more complex business products, mortgage solutions, investments options, and insurance.
• Provide additional services to members such as account maintenance, notary, wire transfer, savings bond redemption, safe deposits box services, fraud claims, and credit card disputes.
• Support and participate in all Credit Union initiatives and campaigns.
• Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines.
• Work with relative independence to accomplish tasks.
• Exhibit a high degree of integrity, trustworthiness, and professionalism always.
• Exude a positive and professional attitude with members and partners consistently.
• Resolve member problems independently, seeking to find ways to a "yes" whenever possible, and escalating more complex concerns.
• Embrace VyStar's Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments.
• Actively lead by example through community service supporting the VyStar brand.
• Utilize excellent verbal and written communication skills.
• Utilize all available relationship-building and documentation tools to ensure comprehensive follow-up with members, fostering continued growth in member relationships through proactive engagement and personalized service.
• Engage proactively with members through outbound calls to understand needs and provide comprehensive solutions related to VyStar Credit Union's products and services, resulting in booked sales.
• Address and overcome objections effectively while educating members about the wide array of offerings available.
• Perform other duties as assigned.
• All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.

JOB QUALIFICATIONS

EDUCATION

• High school diploma/GED is required
• Associate's degree is preferred

EXPERIENCE

• Previous experience in a sales and/or customer service position, community service, military service, asking questions, offering recommendations and making referrals is preferred, preferably with a financial institution.

KNOWLEDGE, SKILLS & ABILITIES

• Ability to process accurate transactions and requests.
• Must possess and utilize excellent listening skills, verbal, and written communications skills.
• Proficient in the use of the Internet and Microsoft Office.
• Must have an outgoing personality and a strong desire to help people.
• Must be professional in appearance and attitude.
• Must be able to handle many tasks in a fast-paced environment.
• Must po