Relationship Specialist

Valley First a division of Tru Cooperative Bank; Oakdale (CA); On-site; USD 30,000 - 37,000; Full time

Job summary

Valley First a division of Tru Cooperative Bank in Oakdale seeks a Relationship Specialist to deliver full banking services, open/close accounts, process transactions and respond to loan inquiries. You will help grow member relationships and promote products with strong service and sales skills.

The role requires a High School Diploma, 1+ year account opening/maintenance experience, cash handling, and excellent communication. 40-hour/week schedule; wage $22–$27 per hour.

Qualifications

• High School Diploma or Equivalent.
• 1+ years of account opening and maintenance experience.
• Previous consumer lending experience preferred.
• One year of cash handling and customer service experience.
• Dependable, organized team play with a positive attitude.

Responsibilities

• Opens and services accounts, processes consumer loan applications.
• Identifies cross-selling opportunities to grow relationships.
• Maintains knowledge of products, services, and promotions.
• Processes teller transactions accurately and timely.
• Respects compliance and risk controls and mitigates losses.
• Provides excellent member service and supports branch operations.

Skills

Account opening

Cash handling

Customer service

Education

High School Diploma or Equivalent

Job description

About the Organization Billion-dollar credit union serving nearly 80,000 members throughout California's beautiful Central Valley is looking to expand their team. For over 75 years we have been providing superior service for our members and community. As a not-for-profit financial cooperative we believe in banking with a purpose and therefore annually return millions of dollars to our members in the form of better rates, lower fees, and access to fair credit. We pride ourselves in helping our members achieve their financial dreams. At the end of the day, we are optimists, partnering with our members and community to empower a brighter future. Together, we are doing great things for the community we call home.

Description

Relationship Specialists are responsible for providing a complete range of services to Valley First Credit Union members including processing member transactions, opening/closing accounts, responding to loan inquiries, and assisting with functions relative to the daily operations of the Branch.

The Relationship Specialistworks with members to identify needs and explain products/services with the goal of converting service opportunities into a relationship building events, provides solutions to satisfy members' financial needs, opens new deposit accounts, accepts consumer loans applications, and handles member deposit transactions. This position will also cross-sell or refer consumer, business, investment and mortgage products and services as well as service existing account relationships.

• Assesses and handles consumer member banking needs in a timely and professional manner.
• Opens and services accounts, processes consumer loan applications, and identifies cross-selling opportunities for new and existing members.
• Contacts potential and existing members to development new business by promoting Valley First services with the goal of expanding relationships and branch profitability.
• Maintains current knowledge of the credit union's products, services, and promotions as well as competitor's products.
• Displays exceptional member service and sales skills, internal service and partnership skills, and a professional attitude.
• Processes teller transactions in an accurate and timely manner (e.g., deposits, withdrawals, payments, transfers, check cashing, negotiable instruments)
• Processes and validates accuracy of coin and currency amounts related to incoming and outgoing cash shipments.
• Provides support to all assigned areas of branch operations where service or assistance is needed.
• Makes sound judgements regarding member service and risk to the credit union, effectively balances both. Understands when to escalate a problem or situation to management for resolution.
• Looks for ways in which to complete tasks and duties in an efficient, cost-effective, and productive manner, without sacrificing excellent member service.
• Seeks out ideas to improve processes that will improve the member's experience and communicate those ideas to Branch Management
• Maintains accuracy and compliance in all account documentation.
• Minimizes risk of losses, including cash differences and other controllable losses. Ensures proper coverage of adherence to dual control.
• Maintains current knowledge of all Federal and State laws and regulations, along with the credit union's policies and procedures.
• All other duties assigned.

Pay Range and Schedule:

• This position is a Tier 6, with a pay rate ranging from $22.00- $27.00 per hour
  • The anticipated pay rate for new hires is between the low-end and midpoint of the range, depending on experience
  • The pay rates listed above are based upon the geographic location of our Administrative Offices in Modesto, CA using the greater Central Valley area for our pay range calculations
  • This position is full-time, regularly scheduled 40 hours per week
• Schedule will be based around branch's hours of operation, which are as follows:
  • Monday to Thursday- 9am to 5pm
  • Friday- 9am to 6pm
• Flexibility to occasionally work early or late hours, typically with advance notice

Education, Experience & Skills

• High School Diploma or Equivalent
• 1+ years of account opening and maintenance experience.
• Previous consumer lending experience preferred.
• One year of cash handling and customer service experience.
• Dependable, organized team play with a positive attitude.

Position Requirements

Mental/Emotional Requirements

• Technical aptitude to understand complex programs and applications.
• Displays courtesy, tact, and diplomacy during personal contact with others inside and/or outside of the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
• Strong written, verbal, and interpersonal skills.
• Detail-oriented, organized, accurate and ability to adapt to change. Excellent decision making and time management skills.
• Well-developed analytical and problem-solving skills. Ability to trouble-shoot problems and research capabilities of current or proposed products.

Physical Requirements

• Exert up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work involves sitting most of the time.
• The incumbent is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; typing; viewing a computer screen and reading.
• Climb/descend stairs in an emergency situation.
• Operate routine office equipment including personal computers, copy machines, mobile and landline phones, calculator and others as needed.
• Maintain working on a computer for six to eight hours daily, on average.
• Work extended hours if required or requested by management.
• Regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Other Requirements

• Perform job functions independently, or with limited supervision, and work effectively on own or as part of a team
• Read and carry out various written instructions and follow oral instructions.
• Speak clearly and deliver information in a logical and understandable sequence.
• Effectively handle multiple, simultaneous, and changing priorities.
• Exercise highest level of discretion on both internal and external confidential matters.

Location Oakdale

Full-Time/Part-Time Full-Time

Exempt/Non-Exempt Non-Exempt

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.