Relationship Manager (Reno, NV)

Farm Bureau Bank; Reno (NV); On-site; USD 68,000 - 75,000; Full time

Benefits offered by this job

Affordable Medical, Dental and Vision coverage

Outstanding 401k – Employer match up to 5%

Paid Volunteer Hours

Accrued Paid Time Off (PTO) & Paid Holidays

Life Insurance and Long‑Term Disability

Continuing Education Opportunities

Job summary

Farm Bureau Bank is seeking a highly skilled professional in Reno, NV, for a full-time role focused on customer relationship management. The ideal candidate will possess strong financial knowledge and strategic sales experience while managing and retaining key client relationships.

This position involves identifying new prospects, enhancing the bank's brand awareness, and proactively managing client portfolios to meet their needs. Competitive salary of $68,000 - $75,000, and benefits include medical, dental, vision coverage, and generous PTO.

Qualifications

• 6+ years experience in a banking environment.
• 3+ years of strategic sales relationship management experience.
• Experience in a leadership role focused on customer service and sales.

Responsibilities

• Acquire and manage relationships with customers using financial knowledge.
• Identify new member prospects and develop marketing proposals.
• Serve as point of contact for strategic partners and high net worth clients.
• Ensure customer satisfaction and retention through collaboration with partners.

Skills

Strategic sales relationship management

Financial knowledge

Customer service

Leadership

Education

Undergraduate degree in business, finance or banking related field

Job description

Job Details

Job Location: NV - Reno - Reno, NV 89521
Position Type: Full Time
Education Level: 4 Year Degree
Salary Range: $68,000.00 - $75,000.00
Travel Percentage: Up to 50%
Job Shift: Day
Job Category: Banking
Hiring for an in‑person role in Reno, NV area.

Benefits

• Affordable Medical, Dental and Vision coverage
• Outstanding 401k – Employer match up to 5%
• Paid Volunteer Hours
• Accrued Paid Time Off (PTO) & Paid Holidays
• Life Insurance and Long‑Term Disability (company paid)
• Continuing Education Opportunities

Responsibilities

• Acquire, manages, retains meaningful relationships with our customers, using financial knowledge to offer appropriate financial solutions including all business and consumer products.
• Identify new member prospects and assist in the development of portfolio analysis, proposals, social media and direct mail campaigns to enhance bank's brand and awareness in the Nevada market.
• Serve as point of contact for strategic partners and high net earning individual and business client portfolio.
• Responsible for leading, directing and coordinating key extended team members in the analysis and execution in the effective delivery of their products and services to clients and prospects.
• Proactively manage portfolio of clients. Expand business banking customer relationships by identifying new needs and maximizing opportunities within relationships.
• Ensure customer satisfaction and retention by working closely with servicing partners within the Bank.
• Effectively leverage, coordinate and organize targeted marketing campaigns, events and new product launches to drive sales activities and fulfill customer needs across all Farm Bureau partners.
• Identify gaps, trends associated with service levels and works with department to establish corrective action plans to improve process to ensure service levels.
• Analyze the client's financial and operating strategies and recommend alternative or additional financial services to best meet the client's immediate and long‑term personal and business needs.
• Source and provide credit solutions for prospects and clients.
• Empowered to implement continuous improvements to processes, systems and services.
• Adhere to internal control policies such as the account opening and credit protocols of accurate collection, completion, monitoring and updating of all required documentation.
• Stay abreast of all regulatory, legal, government regulations, policy and procedures.
• Responsible for performing outbound customer courtesy calls to notify, educate, and troubleshoot customer inquiries (i.e. cross‑selling products/services, new account access, first payment defaults, CD renewals, and final large payments).
• Responsible for assisting Relationship Banking Department with daily tasks as needed.
• Proactively aware of Farm Bureau Banks key performance indicators and assists with meeting credit and loan growth sales goals.
• Ensures procedures are followed in accordance with Bank processes and Federal regulations.
• Maintains a working knowledge of the complete line of products and services offered; takes responsibility to keep current with new product updates and requests assistance for further development, if needed.
• Owns personal development to achieve job proficiency and meets performance goals set within the Consumer Banking Team.

Education and Experience

• Undergraduate degree in business, finance or banking related field preferred or equivalent experience.
• 6+ years experience in a banking environment.
• 3+ years of strategic sales relationship management experience.
• Experience in a leadership role with a concentration in customer service and sales.

EEO Commitment

Farm Bureau Bank is an equal opportunity/affirmative action employer and complies with all applicable federal, state, and local fair employment practices laws. Farm Bureau Bank strictly prohibits and does not tolerate discrimination against team members, applicants, or any other covered persons because of race, color, religion or creed, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and gender identity) age, physical or mental disability, citizenship, veteran status, or genetic information, or any other characteristic protected by applicable federal, state, or local law. All team members and anyone doing business with the Bank (including vendors, clients, and visitors) are prohibited from engaging in unlawful discrimination. This applies to all employment actions, including but not limited to, recruitment, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.