Relationship Manager - NVE

Ion Bank; New Milford (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

Ion Bank, a division of NVE, is seeking a Relationship Manager to lead branch staff, drive customer service excellence, and implement the Bank’s sales process to grow relationships and profitability.

The ideal candidate has 3–5 years in retail banking with supervisory or management experience, a proven track record in cross‑selling, and strong community engagement. This role requires collaboration across departments and a commitment to service standards.

Qualifications

• 3–5 years of retail banking with supervisory or management experience.
• Proven track record of high performance, including Small Business acquisition and cross-partner referrals.
• Experience with NMLS registration and related regulatory requirements.

Responsibilities

• Provide leadership and management to branch staff, ensuring operational efficiency and excellent customer service.
• Develop plans to grow new business and strengthen existing relationships through site visits and referrals.
• Lead cross‑department collaboration to expand market reach and product penetration.
• Demonstrate knowledge of bank products/services to meet customer needs and cross-sell where appropriate.
• Oversee compliance with policies, budgets, audits, and security procedures.

Skills

Leadership

Customer service

Sales

Business development

Education

Retail banking experience

Supervisory/management experience

Tools

NMLS

Job description

At NVE, a division of Ion Bank, we pride ourselves on providing exemplary customer service and building lifetime relationships by partnering with our customers to identify and achieve their financial goals. We are passionate about our Service Standards and live by them every day.

As a result of Ion’s continued growth, the bank consistently provides robust and diverse development programs for its employees with a goal of personal expansion. Not only does Ion prioritize its internal team but additionally values the communities that the employees serve. The bank consistently encourages volunteerism from its employees to support customers and beyond.

Who we are seeking for this role:

The ideal candidate will demonstrate and encourage high standards of behavior that is consistent with Ion’s service Philosophy of Safety & Security, Accuracy, Responsiveness, Friendly, Personalized Service. Consistently demonstrates a strong commitment to Ion, willing to go “above and beyond” whenever necessary. This individual thrives in an environment that encourage teamwork and promotes inclusion by working with a variety of people.

As a Relationship Manager, you are responsible for:

Provide leadership and management to branch staff, ensuring operational efficiency, excellence in customer service, and the ongoing implementation of the sales process designed to deliver the Bank’s products and services to potential and existing customers while maximizing the branch's growth, competitiveness, and profitability.

Responsibilities:

• Ensure service standards are continually achieved in areas of responsibility.
• Formulate and execute plans for developing new business and growing existing relationships, including, but not limited to, site visits to existing clients, prospecting potential business customers, and other specific initiatives to support market growth.
• Lead, influence, and proactively work with other department partners to develop market areas.
• Effectively demonstrate knowledge of all bank products and services to identify and satisfy customer needs successfully.
• Interview loan applicants and process and close consumer, mortgage, and commercial loans under the direction of the Loan Officer.
• Exercise administrative control over budget, audit, policy, and procedure issues.
• Develop and promote Bank services and products. Open accounts, cross-sell products and services and make referrals when appropriate.
• Ensure that the Bank’s security and loss prevention policies and procedures are carried out within the branch.
• Prepare and review performance evaluations and support employee performance objectives to develop staff to their fullest potential.
• Participate in Banking and civic organizations to promote the Bank's image and visibility within the community.
• Ensure a high level of customer service by branch staff.
• Responsible for branch and employee goal attainment, which supports corporate goals and objectives.
• Required to register with the Nationwide Mortgage Licensing System and Registry (NMLS) and maintain a unique identifying number.

Compliance

• Maintain working knowledge of Bank policies and procedures, State and Federal laws and regulations.
• Responsible for compliance regulations related to this position and receiving appropriate training including but not limited to:
• Bank Secrecy Act (BSA)
• Office of Foreign Assets Control (OFAC)
• USA Patriot Act
• All other applicable compliance regulations are identified by subject matter experts and are listed in the master compliance training spreadsheet.

Education and Qualifications:

• Three to Five years of retail banking with supervisory or management experience or some comparable combination of education and experience.
• A proven track record of high performance, including Small Business acquisition and cross-partner referrals.
• 401k and Employer Match
• Life Insurance
• Disability
• HSA
• FSA
• Educational Assistance
• Wellness Programs
• Employee Assistance Program
• 15 Paid Time Off Days
• 11 Paid Holidays
• Job Shadowing

Ion Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.