Relationship Manager - Mumbai

Bandhan Life; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is looking for a proactive Relationship Manager to enhance customer satisfaction and ensure the timely renewal of life insurance policies. This role involves maintaining strong relationships with partners and customers, addressing inquiries, and collaborating with internal teams to ensure smooth operations. The ideal candidate will possess excellent communication skills, a keen attention to detail, and a commitment to providing exceptional service. Join this dynamic team and contribute to a customer-centric environment that values integrity and growth.

Qualifications

• Graduate with experience in tele-sales, retention, or collections.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Ensure timely renewal of life insurance policies.
• Maintain strong relationships with partners and customers.
• Collaborate with internal teams for smooth processing.

Skills

Communication Skills

Customer Service

Attention to Detail

Sales Skills

Education

Graduate Degree

Job description

Job Title: Relationship Manager

Location: Mumbai

Job Summary:

We are seeking a proactive and customer-focused Relationship Manager to join our team. The primary responsibility of this role is to ensure the timely renewal of life insurance policies by maintaining strong relationships with partners and customers. The ideal candidate will have excellent communication skills, a keen attention to detail, and a passion for providing exceptional service.

Key Responsibilities:

• Contact partners and customers to ensure business continuity.

• Provide detailed information about policy benefits, renewal processes, and any changes in terms.

• Address any questions or concerns from customers regarding their policies.

• Collaborate with internal teams to ensure smooth processing of renewals.

• Maintain accurate records of customer interactions and follow-up activities.

• Identify opportunities to upsell or cross-sell additional insurance products.

• Ensure compliance with company policies and industry regulations.

Qualifications:

• Graduate.

• Experience in tele-sales, retention, collections or a similar role.

• Strong communication and interpersonal skills.

• High level of integrity and commitment to customer satisfaction.

Preferred Skills:

• Knowledge of life insurance products and services.

• Experience in sales or account management.

• Ability to work independently and as part of a team