Relationship Manager - Cash Automation

GardaWorld; Florida; Remote; USD 65,000 - 75,000; Full time

Job summary

GardaWorld is seeking a Relationship Manager to serve as the primary contact for assigned customers, ensuring high levels of service and satisfaction. The role includes managing day-to-day relationships, resolving issues, and coordinating with internal and external partners for timely resolutions.

The position is remote with candidates located in South Florida. Compensation ranges from $65,000 to $75,000 annually, with opportunities to monitor performance and improve service quality across

Qualifications

• Authorized to work in the United States
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple customer accounts, competing priorities, and time-sensitive escalations.
• Experience in customer relationship management, account management, or operational support.
• Proficiency in Microsoft Excel and reporting tools.

Responsibilities

• Serve as the primary liaison for assigned accounts, building strong customer relationships through proactive communication, regular performance reviews, and timely issue resolution.
• Monitor daily service performance, including missed pickups, change order discrepancies, smart safe activity, and other service-related exceptions.
• Investigate and resolve complex customer concerns by coordinating with branch operations, internal support teams, financial institutions, and third-party partners.
• Prepare and review customer performance reports, identify service trends, monitor SLA compliance, and communicate opportunities for improvement.
• Identify recurring operational challenges and contribute to initiatives that improve efficiency, reporting accuracy, and the overall customer experience.

Skills

Customer relationships

Account management

Operational support

Reporting & analysis

Excel proficiency

Job description

The Relationship Manager serves as a primary point of contact for assigned customers, ensuring a high level of service, operational performance, and customer satisfaction. This role is responsible for managing day-to-day customer relationships, resolving service-related issues, monitoring performance, and coordinating with internal departments and external partners to ensure timely resolution of customer needs.

Location: Remote - Candidates must be located in South Florida
Compensation: $65,000 - $75,000 annually

Key Responsibilities

• Customer Relationship Management: Serve as the primary liaison for assigned accounts, building strong customer relationships through proactive communication, regular performance reviews, and timely issue resolution.
• Operational Oversight: Monitor daily service performance, including missed pickups, change order discrepancies, smart safe activity, and other service-related exceptions.
• Escalation Management: Investigate and resolve complex customer concerns by coordinating with branch operations, internal support teams, financial institutions, and third-party partners.
• Reporting & Analysis: Prepare and review customer performance reports, identify service trends, monitor SLA compliance, and communicate opportunities for improvement.
• Process Improvement: Identify recurring operational challenges and contribute to initiatives that improve efficiency, reporting accuracy, and the overall customer experience.

Qualifications & Skills

• Authorized to work in the United States
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple customer accounts, competing priorities, and time-sensitive escalations.
• Experience in customer relationship management, account management, or operational support.
• Proficiency in Microsoft Excel and reporting tools, with the ability to analyze data and communicate findings.
• A proactive, customer-focused mindset with the ability to collaborate effectively across multiple departments.

GardaWorld is an equal opportunity employer and a drug-free workplace.