Relationship Manager 1

Commercial Alliance; Troy (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

Commercial Alliance seeks a proactive Commercial Workout Officer 1 to join the Special Assets team in Michigan. You will assist with administration, monitoring, and resolution of criticized and classified commercial loans, supporting workout strategies, collection efforts, collateral reviews, and financial analysis under senior guidance.

The role emphasizes coordination with borrowers, attorneys, appraisers, and staff; preparing notes, action items, and documentation; and contributing to SBA

Qualifications

• Bachelor's degree in Business Administration, Finance, Economics, or related field.
• 1–3 years of experience in commercial credit, lending, or loan servicing.
• Basic understanding of financial statement analysis and collateral concepts.
• Ability to calculate interest, ratios, and lending calculations.

Responsibilities

• Assist with monitoring and servicing commercial loans transferred to Special Assets.
• Review borrower financial information, tax returns, collateral records, and loan documentation.
• Maintain workout files, action plans, and follow-up timelines.
• Assist with risk rating recommendations and collection memos.
• Coordinate with borrowers, attorneys, appraisers, and other third parties.
• Participate in borrower meetings, site visits, and collateral inspections.
• Support SBA-related servicing, liquidation, and recovery activities.
• Ensure compliance with policies, procedures, and regulatory requirements.
• Perform other duties as assigned.

Skills

Commercial credit knowledge

Lending and collections

Financial analysis

Documentation management

Communication skills

Education

Bachelor's degree in Business Administration, Finance, Economics, or related field

Tools

Microsoft Excel

Loan reporting tools

Internal loan systems

Job description

COMMERCIAL WORKOUT OFFICER 1

Commercial Alliance provides a comprehensive suite of lending services designed to help credit unions succeed with business members across six states. We are looking for an enthusiastic, self-motivated professional to assist with our Special Assets team. This position would assist with the administration, monitoring, and resolution of criticized and classified commercial loans. Supports workout strategies, collection efforts, collateral reviews, financial analysis, and documentation management while developing expertise in commercial loan workouts, SBA servicing, and Special Assets administration. Will work under the direction of senior workout personnel and leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist with monitoring and servicing commercial loans transferred to Special Assets, including criticized, classified, delinquent, or otherwise deteriorating credits.


• Review borrower financial information, loan approvals, memorandums, credit reports, tax returns, rent rolls, collateral records, and loan documentation to identify issues requiring follow-up.


• Maintain workout files, account status reports, action plans, follow-up timelines, and supporting documentation for assigned credits.


• Assist with preparation of risk rating recommendations, default or demand correspondence, collection memos, workout proposals, and borrower communication summaries.


• Follow up with borrowers, attorneys, appraisers, property managers, environmental consultants, creditors, lending staff, and other third parties to obtain documentation or status updates.


• Participate in borrower meetings, collection calls, site visits, collateral inspections, and workout discussions; prepare clear notes and action items following the interaction.


• Support basic collateral analysis, guarantor review, repayment capacity analysis, and development of workout or exit strategy alternatives.


• Assist senior workout personnel with SBA-related servicing, liquidation, guaranty purchase, recovery, and documentation requirements, as applicable.


• Help coordinate legal, foreclosure, bankruptcy, and recovery activities under the guidance of senior workout personnel and counsel.


• Ensure assigned work is completed in accordance with Credit Union/CUSO policies, procedures, documentation standards, and applicable statutory and regulatory requirements.


• Perform other duties as assigned.

QUALIFICATIONS

Required

• Working knowledge of commercial credit, lending, collections, loan servicing, loan review, or financial analysis concepts.


• Ability to review financial statements, credit reports, loan documents, collateral information, and borrower correspondence with accuracy and attention to detail.


• Strong organizational skills with the ability to maintain tracking reports, deadlines, documentation, and follow-up items.


• Strong written and verbal communication skills, including the ability to document borrower conversations and summarize credit issues clearly.


• Ability to interact professionally with borrowers, attorneys, internal lending staff, credit administration, loan operations, and other stakeholders.


• Ability and willingness to learn Commercial Real Estate, Commercial & Industrial, SBA, bankruptcy, foreclosure, collateral liquidation, and Special Assets processes.


• Proficiency with Microsoft Office, especially Excel, Word, and Outlook; ability to learn internal loan systems and reporting tools.


• Ability to work independently on assigned tasks while appropriately escalating complex or higher-risk matters.

Education and Experience

• Bachelor's degree in Business Administration, Finance, Accounting, Economics, or a related field, or equivalent combination of education and relevant experience.


• One to three years of experience in commercial credit, commercial lending, loan servicing, collections, underwriting, loan review, banking, or related financial services role.


• Basic understanding of financial statement analysis, ratios, collateral concepts, repayment capacity, and commercial loan documentation.


• Ability to calculate figures and amounts such as interest, percentages, ratios, proportions, and related lending calculations.

Preferred

• Exposure to Special Assets, problem loan administration, default servicing, or commercial workout activity.


• Exposure to SBA 7(a), SBA 504, or other government-guaranteed lending programs.


• Commercial credit training or coursework.


• Experience with Commercial Real Estate, Commercial & Industrial lending, collections, borrower follow-up, or collateral documentation.

What We Offer

Commercial Alliance offers exciting and challenging opportunities to thrive in a dynamic, collaborative, and innovative environment. As a member of our team, you'll benefit from a competitive salary and comprehensive benefits package. Additionally, you'll have access to unique opportunities for professional and personal growth, along with recognition and rewarding experiences.