Relationship Manager

Lumen Technologies; United States; Remote; USD 103,000 - 153,000; Full time

Job summary

Lumen Technologies is seeking a Relationship Manager to build and maintain positive relationships with internal customers and suppliers. This fully remote position requires a bachelor's degree and a minimum of 8 years of experience in supplier relationship management and contract negotiations. The role involves engaging with various departments, analyzing deals, and ensuring effective supplier interactions to drive business success.

Qualifications

• Minimum 8+ years of related experience.
• Experience overseeing supplier relationships.
• Proven background in negotiating high complexity contracts.

Responsibilities

• Build and maintain relationships with internal customers and suppliers.
• Engage with business for resale/customer opportunities.
• Review customer RFPs and ensure understanding of supplier requirements.

Skills

Interpersonal skills

Communication skills

Analytical skills

Problem-solving skills

Time management

Education

Bachelor's degree

Tools

SAP

Ariba

Microsoft Office

Excel

Job description

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.

We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Relationship Manager is responsible for building and maintaining positive relationships with internal customers, procurement category managers and strategic suppliers. The Relationship Manager will work closely with various Public Sector departments in support of strategic and or high dollar value State and local government agency customer opportunities, ensuring third party supplier requirements are understood, and shared with category managers.

Work Location

This position has been designated as fully remote in the U.S.

The Main Responsibilities

Resale and pipeline & business coordination

• Engage with business (e.g., Sales, Product, PMO) for all resale/customer opportunities to allow greater visibility & to proactively manage upcoming needs.
• Liaison between business & procurement category managers on all internal business unit resale needs to streamline communications.
• Train on proper procurement engagement processes.

Deal analysis

• Review customer RFP's and ensure procurement category managers understand third party/supplier requirements.
• Assess opportunities across supply base to drive greater margin for Lumen.
• Monitor tiered pricing agreements to ensure appropriate pricing for current volume.

Supplier relationship management

• Quarterback relationships with strategic suppliers that span enterprise resale & multiple internal Lumen categories.
• Orchestrate Lumen's interactions with suppliers (e.g., annual target setting, QBRs on supplier performance & SLAs, joint initiative pursuits).
• Determine coordination approach with relevant parties (inside Proc. & other Lumen stakeholders) before category managers initiate supplier negotiations.

What We Look For in a Candidate

Qualifications & Skills:

Required

• Bachelor's degree and or relevant experience.
• Minimum 8 plus years of related experience.
• Demonstrated exceptional interpersonal and communications skills useful for managing senior level internal relationships, and complex suppliers.
• Experience overseeing supplier relationships for an assigned set of products and/or services including regular supplier performance reviews and discussions.
• Proven background in negotiating high complexity, and high dollar contract negotiations in a fast-paced environment.
• Ability to work independently and in a team environment; self-motivated; strong analytical and problem-solving skills; ability to process large amounts of often complex data; detail oriented.
• Intermediate to advanced professional experience in reviewing contract terms.
• Strong to expert knowledge of procurement systems such as SAP and Ariba.
• Excellent time management and organizational skills.
• Experience working in a fast-paced, high visibility environment with frequently shifting priorities.
• Advanced Microsoft Office skills, intermediate to advanced Excel.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges
$103,711 - $138,281 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$108,896 - $145,195 in these states: CO HI MI MN NC NH NV OR RI
$114,082 - $152,109 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits

Bonus Structure

#LI-HR1

Requisition #: 338296

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline
06/03/2025