Relationship Manager

Mercury; San Francisco (CA); On-site; USD 119,000 - 134,000; Full time

Job summary

Mercury is seeking a Relationship Manager to partner with startups, helping founders adopt Mercury's core financial products and ensuring a seamless, high-impact first experience.

You will own a large book of accounts, build cross-functional collaborations with Sales, Partnerships, and Product, and drive retention, expansion, and customer value while maintaining personal touches.

Qualifications

• 2–4 years in FinTech, Customer Success, early-stage banking, or startup-facing Account Management.
• Experience working with founders or early-stage teams; comfort with ambiguity and speed.
• Surgical precision in managing a large book of accounts using automation and playbooks without losing personal touches.
• Strong communication skills and responsiveness across Slack, email, and ability to in-person events.
• Customer-first, process-driven mindset, with an eagerness to grow into deeper RM responsibilities.
• Operational rigor of strong documentation, proactive communication, and project management.
• Bonus points if you have Series 65, CFP, or CFA.

Responsibilities

• Serve as the first relationship contact for startups, ensuring they get maximum value from Mercury.
• Build relationships across a startup's team to help them grow and adopt Mercury's core suite.
• Execute playbooks to engage a large portfolio of startups, focusing on retention and growth.
• Proactively retain, expand, and surface opportunities within the book of business.
• Collaborate with Sales, Partnerships, and Product to feedback customer experiences and drive improvements.
• Identify new business opportunities within existing accounts and drive account growth.

Skills

Relationship management

Startup experience

Communication

Customer-first mindset

Account management

Tools

Slack

Email

Job description

About The Role

We’re looking for a Relationship Manager to work with some of the most exciting startups in the world. You’ll be part of the team that introduces founders to Mercury, helps them adopt our core financial products, and ensures their first experience with us is seamless and impactful.

What You’ll Do

• Serve as the first relationship contact for startups, ensuring they’re getting the most business value out of Mercury.
• Build relationships across a startup’s team, helping them grow and scale their business while adopting Mercury’s core suite.
• Execute playbooks that ensure consistent engagement across a large portfolio of startups, focused on the optimization, retention, and growth of Mercury’s early-stage startup customers
• Proactively retain, expand, and surface opportunities and high-growth startups across the book of business.
• Advocate the customer experience by collaborating with cross-functional teams (Sales, Partnerships, Product) to provide feedback and improve the customer’s experience.
• Identify new business opportunities within existing accounts and drive account growth.

What You’ll Bring

• 2–4 years in FinTech, Customer Success, early-stage banking,* or startup-facing Account Management.
• Experience working with founders or early-stage teams; comfort with ambiguity and speed.
• Surgical precision on effectively managing a large book of accounts with automation and playbooks without losing personal touches.
• Strong communication skills and responsiveness across Slack, email, and ability to in-person events
• A customer-first, process-driven mindset, with an eagerness to grow into deeper RM responsibilities.
• Operational rigor of strong documentation, proactive communication, and project management.
• Bonus points if you have your Series 65 license, CFP, or CFA charterholder.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

Total Rewards

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area:
$119,400—$134,300 USD

US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area:
$107,500—$120,900 USD