Relationship Manager

Team Select Home Care; Ocala (FL); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid Time Off

401(k)

Referral Program

Job summary

Team Select Home Care is seeking a Relationship Manager to oversee an assigned client caseload and census within the Ocala branch. You will manage staffing, scheduling, and staffing coverage to ensure patients are served efficiently and safely.

You will collaborate with nurses, case managers, and caregivers to coordinate operations and maintain high patient satisfaction while supporting branch financial metrics.

Qualifications

• Manage caseloads and staffing coverage for healthcare clients.
• Recruiting priorities and staffing needs across branches.
• Demonstrate leadership and strong communication in a fast-paced setting.
• Exercise sound judgment and solve problems effectively.
• Organize and communicate clearly; proficient with MS Office.

Responsibilities

• Maintain accountability for assigned caseload and census performance.
• Provide staffing coverage for a typical caseload range per branch.
• Staff open shifts and address coverage gaps.
• Participate in on-call rotation for after-hours staffing needs.
• Communicate with families regarding staffing updates and care coordination.
• Build strong relationships with field staff to support retention.
• Coordinate with Director of Nursing, Case Managers, and Caregivers.

Skills

Staffing management

Recruitment

Leadership

Communication

Microsoft Office

Education

High School Diploma

Bachelor’s degree in Business (preferred)

Tools

Outlook

Excel

Word

Job description

The Relationship Manager (RM) is responsible for the operational oversight of an assigned client caseload and census within the branch.

This role governs staffing, recruiting, scheduling, and relationship management to ensure patients are appropriately served and coverage is maintained. The Relationship Manager drives continuity of care, supports census stability, and ensures assigned cases are staffed efficiently and sustainably.

Reports To: Director of Operations
FLSA Status: Exempt

Core Responsibilities

Maintain overall accountability for assigned caseload and census performance.

Provide staffing coverage for a typical caseload range which will vary by branch location.

Staff open shifts for assigned cases and proactively address coverage gaps.

Participate in on-call rotation for after-hours phone calls and staffing needs.

Core Responsibilities

Maintain overall accountability for assigned caseload and census performance.

Provide staffing coverage for a typical caseload range which will vary by branch location.

Staff open shifts for assigned cases and proactively address coverage gaps.

Participate in on-call rotation for after-hours phone calls and staffing needs.

Relationship & Communication Management

Maintain frequent and professional communication with families regarding staffing updates and care coordination.

Build and sustain strong relationships with field staff to support retention and engagement.

Collaborate with the Director of Nursing, Case Managers, and Caregivers to coordinate operational and care needs.

Promote positive working relationships that support patient satisfaction and branch stability.

Support achievement of branch financial metrics through effective staffing and census management.

Ensure accurate payroll verification in coordination with branch staff.

Oversee referral and intake coordination as assigned.

Ensure insurance eligibility and authorization requirements are addressed appropriately.

Adhere to company policies, state and federal regulations, and compliance standards.

Maintain confidentiality of employee, patient, and company information.

Maintain cross-functional collaboration with all branch departments ensuring processes and standards remain compliant.

Required Skills & Qualifications

Demonstrated ability to manage caseloads, staffing coverage, and recruiting priorities simultaneously.

Strong understanding of recruiting strategies and healthcare staffing processes.

Effective leadership and relationship-building skills.

Ability to exercise sound judgment and problem-solving in a fast-paced environment.

Strong organizational and communication skills.

Working knowledge of Microsoft Office including Outlook, Excel, and Word.

High School Diploma required; Bachelor’s degree in Business preferred.

Minimum one year of management experience in healthcare; home health experience preferred.

Equal Employment Opportunity Statement

Team Select Home Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Physical Requirements

“You are not required to disclose information about physical or mental limitations that you believe will not interfere with your ability to do the job. However, you should disclose any physical or mental impairment for which special arrangements or accommodations are needed to enable you to perform the essential functions of the job. Your description of any impairment and suggestions for reasonable accommodations will be considered in providing reasonable accommodations.”

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift 15 pounds at times.

EEO Status : Administrative Support Workers

Benefits + Perks of Joining the Team Select Family

• Medical, Dental, and Vision Insurance
• Paid Time Off and Paid Sick Time
• 401(k)
• Referral Program

Pay Range: $55,000 - $70,000 / salary with bonus

Team Select Home Care reserves the right to change the above job description and qualifications without notice. Team Select Home Care will not discriminate against you on the basis of race, color, religion, national origin, sex, sexual preference, disability, political belief, veteran status, age, or any other status protected by law. Team Select Home Care is an employment-at-will employer.

Team Select Home Care

Improving patient's lives at home. Enhancing employee's lives with a culture of passion and dedication. Join our team!

Team Select offers compassionate, personalized home care solutions for adults and children, focusing on private duty nursing, personal care, and family caregiving services.

Hospitals and Health Care

Company size 5,001–10,000 employees

Company type Privately held

Total funding 0 Private Equity

Momentum

Team growth

Momentum

Team growth

8% in 12 mo

2,169 employees on LinkedIn

Feb 22 May 26

Employee experience

What it’s like inside

3.4

318 reviews

70%

Culture & values

Culture & values 3.5

Work-life balance

Work-life balance 3.6

Career opportunities

Career opportunities 3.4

Compensation & benefits 2.6

Capital

Funding history

Private Equity - Court Square Capital Partners

May 2023

Private Equity - Tenex Capital Management

Oct 2017

Footprint

Where they work

2999 N 44th St, Suite 100, Phoenix, Arizona 85018, US 1125 Kelly Johnson Blvd., Suite 221, Colorado Springs, Colorado 80920, US 3025 S Parker Road, Suite 930, Aurora, CO 80014, US 3855 Precision Drive, Suite 150, Loveland, CO 80538, US 12747 Olive Blvd, Suite 375, St. Louis, MO 63141, US 1407 Fortino Blvd, Pueblo, Colorado 81008, US 25401 Cabot Rd, Suite 117, Laguna Hills, California 92653, US 1420 Kensington Rd, Suite 106, Oak Brook, Illinois 60523, US 8275 Allison Pointe Trail, Suite 350, Indianapolis, Indiana 46250-0038, US 8200 N Mopac Expy, Unit 215, Austin, Texas 78759, US 3800 Maple Ave, Suite 435, Dallas, Texas 75219, US 100 Lexington Street, Suite 326, Fort Worth, Texas 76102, US 3131 Eastside St, Suite 275, Houston, Texas 77098, US 84 NE Loop 410, Suite 375, San Antonio, Texas 78216, US 950 W Main St, 151, Lake Zurich, Illinois 60047, US 1309 W 15th St, Suite 210, Plano, Texas 75075, US 38975 Sky Canyon Dr, Suite 102, Murrieta, California 92563, US 1869 Charter Ln, Suite 202, Lancaster, Pennsylvania 17601, US 413 N Washington Street, Suite 1, Kokomo, IN 46901, US 7771 W Oakland Park Blvd, Suite 218, Sunrise, Florida 33351, US 9250 Baymeadows Rd, Suite 450, Jacksonville, Florida 32256, US 8200 NW 41st St, Suite 305, Doral, Florida 33166, US 4905 W Laurel St, Suite 100, Tampa, Florida 33607, US 2100 SE 17th Street, Unit 702, Ocala, FL 34471, US 12381 S Cleveland Ave, Suite 406, Fort Myers, Florida 33907-3893, US 3221 17th Street, Suite 2, Columbus, IN 47201, US 648 S Barranca Ave, Covina, California 91723, US 875 Concourse Pkwy S, Suite 135, Maitland, Florida 32751-6147, US 12 Stiles Rd, Salem, New Hampshire 03079, US 100 Front St., Suite 1275, Conshohocken, PA 19428, US 4004 E. Morgan Ave, Suite 201, Evansville, Indiana 47715, US 5614 Industrial Road, Suite 105, Greenwood, Indiana 46413, US 555 East County Line Road, Suite 205, Greenwood, IN 46143, US 400 Missouri Ave, Suite 103, Jeffersonville, Indiana 47130, US 257 Indiana Ave, Suite B, Vaparaiso, IN 46383, US 190 Congress Park Dr, 140, Delray Beach, Florida 33445, US 311 Park Place Blvd, Suite 140, Clearwater, Florida 33759, US 3928 McCarty Ln, Suite C, Lafayette, Indiana 47905, US 1800 4th Ave E, Olympia, Washington 98506, US 1303 N Division St, Suite E-4, Spokane, Washington 99202, US 1616 E Millbrook Rd, Suite 240, Raleigh, North Carolina 27609, US 1018 Grandiflora Dr, Suite B, Leland, North Carolina 28451, US 12461 Veterans Memorial Hwy, Suite 590, Douglasville, Georgia 30134, US 701 NE 136th Ave, Suite 200, Vancouver, Washington 98684, US 9301 S Innovation Dr, Suite 120, Daleville, Indiana 47334, US 15 Rye St, Suite 307, Portsmouth, New Hampshire 03801, US 3972 W Eau Gallie Blvd, Suite 104, Melbourne, Florida 32934, US 140 Wood Rd, 300, Braintree, Massachusetts 02184, US 811 Glenwood Ave, # 290, Minneapolis, Minnesota 55405, US 3200 Troup Hwy, Suite 135, Tyler, Texas 75701, US