Relationship Manager

teamselecthh; Naples (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

401(k)

Referral Program

Job summary

Team Select Home Care is seeking a Relationship Manager to coordinate care and office operations for a patient population in the Long-Term Home Health/PDN Division. You will report to the Director of Operations and lead scheduling, staffing, and referrals while ensuring proper authorizations and payroll accuracy.

The ideal candidate has a High School Diploma (Bachelor’s preferred), at least 1 year of healthcare management experience, and proficiency with Microsoft Office tools.

Qualifications

• High School Diploma required.
• Bachelor’s degree in Business preferred.
• Minimum of 1 year management experience in healthcare field.
• Working knowledge of Microsoft Office including Outlook, Excel, and Word.

Responsibilities

• Coordinate scheduling, staffing, recruiting, and hiring to meet agency and patient needs.
• Meet recruiting goals as assigned by DOO.
• Manage referral/intake process including onsite visits.
• Ensure insurance eligibility and proper authorizations.
• Create, maintain, and take on-call responsibilities.
• Coordinate operations and clinical care with the Director of Nursing, Case Manager, and field staff.
• Verify payroll with clinical staff to ensure accurate processing.
• Support DOO in achieving financial metric goals.
• Maintain compliance with policies, procedures, regulations, and best practices.
• Promote harmonious relationships with clients and staff.
• Meet deadlines on special projects.
• Maintain confidentiality of employees, patient PHI, and company issues.
• Perform other duties as assigned.

Skills

Management experience

Healthcare knowledge

Education

High School Diploma

Bachelor's degree in Business

Tools

Microsoft Office

Outlook

Excel

Word

Job description

The Relationship Manager (RM) is responsible for coordinating care and operations for a patient population in an office within a region of the Long-Term Home Health/PDN Division (TS2). In this role, you will report to the Director of Operations (DOO).

Duties/Responsibilities:

• Ensures the needs of the agency and the patients are met through appropriate scheduling, staffing, recruiting, and hiring
• Meets recruiting goals as assigned by DOO
• Responsible for referral/intake process to include onsite visits
• Ensures insurance eligibility and proper authorizations
• Responsible for creating, maintaining, and taking on-call responsibilities
• Attends in services as requested
• Works closely with the local Director of Nursing, Case Manager, and field staff to coordinate operations and clinical care
• Ensures accurate processing of payroll through verification with clinical staff
• Assists DOO in achieving financial metric goals
• Demonstrates knowledge and adherence to the policies and procedures and holds staff accountable for carrying out the duties outlined in the manuals, state and federal regulations, and company best practices and processes
• Maintains rapport with clients and employees and effectively promotes harmonious interpersonal relationships
• Meets all deadlines on special projects as assigned
• Maintains confidentiality of all employees, patient/client PHI and company issues
• Performs all other job duties as assigned

Education/Experience/Licenses/Certifications:

• High School Diploma required, Bachelor’s degree in Business (preferred)
• Minimum of 1 year management experience in healthcare field, Home Health (preferred)
• Working knowledge of Microsoft Office including Outlook, Excel, and Word

Physical Requirements:

Must be able to remain in a stationary position 50% of the time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and printer. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. The ability to observe details at close range (within a few feet of the observer).

FLSA Status: Exempt

EEO Status: Administrative Support Worker

Benefits + Perks of Joining the Team Select Family

• Medical, Dental, and Vision Insurance
• Paid Time Off and Paid Sick Time
• 401(k)
• Referral Program

Pay Range: $45,000 - $60,000 / salary with bonus

Team Select Home Care reserves the right to change the above job description and qualifications without notice. Team Select Home Care will not discriminate against you on the basis of race, color, religion, national origin, sex, sexual preference, disability, political belief, veteran status, age, or any other status protected by law. Team Select Home Care is an employment-at-will employer.