Relationship Manager

Capital One; Jericho (NY); On-site; USD 89,200 - 101,700; Full time

Benefits offered by this job

Comprehensive health benefits

Competitive financial benefits

Performance-based incentives

Job summary

Capital One seeks a Relationship Manager in Jericho, NY, responsible for strengthening partnerships with dealers and providing high-level customer service. This role involves influencing 60-80 dealerships, monitoring production goals, and first-line contact for issues in underwriting and funding.

The ideal candidate will have a background in Financial Services or B2B Sales, with excellent communication and relationship management skills. A competitive salary range and performance-based incentives are offered.

Qualifications

• At least 1 year of experience in Financial Services or Business to Business Sales.
• 2+ years experience in Auto Finance preferred.
• 5+ years experience in Customer Service.

Responsibilities

• Cultivate positive relationships with dealerships.
• Analyze territory production goals through phone communication.
• Review underwriting structures for COAF.

Skills

Customer Service

Communication Skills

Sales Experience

Relationship Management

Education

High School Diploma, GED, or equivalent certification

Bachelor’s Degree in Business

Job description

## Relationship ManagerApplylocations: Jericho, NYtime type: Full timeposted on: Posted Todayjob requisition id: R245370Relationship Manager**Relationship Manager****Are you a natural born people person who thrives on cultivating relationships with others? Does being a strategic thinker strike a chord with you? Look no further; a Relationship Manager Associate at Capital One is the opportunity for both! This role will facilitate strong partnerships with dealers and sales managers while providing high level customer service to our internal Auto Finance business. You will be influencing 60-80 dealerships, building positive relationships with them while supporting the outside sales managers.****A Relationship Manager will also be the first line of contact for Capital One Auto Finance (COAF) involving issues in underwriting and funding. Furthermore, the Relationship Manager makes outbound phone calls to dealers to capture their business for COAF, while also taking inbound calls from the dealers to strategically analyze their potential territories resulting in a game plan to achieve a target goal. A Relationship Manager will monitor and make adjustments to the plan as the month progresses to achieve the desired goals.****General Responsibilities:*** **Cultivate positive relationships with our dealerships.*** **Optimize communication skills by creating strategic deals and goals with dealerships over the phone.*** **Review the structure in underwriting for COAF.*** **Guide the deals in house for funding.*** **Analyze territory production goals.*** **Partner successfully with peers and teammates to efficiently achieve operational alignment and mutual objectives.****Schedule Expectations*** **Available ~3 Saturdays a month as needed to cover dealer inquiries and escalations with Tuesday, Wednesday or Thursday off.*** **In office 5 days a week for the first 90 day training period.****Basic Qualifications:*** **High School Diploma, GED, or equivalent certification.*** **At least 1 year of experience in Financial Services or at least 1 year of Business to Business Sales experience.****Preferred Qualifications:*** **Bachelor’s Degree in Business.*** **2+ years experience in Auto Finance.*** **2+ years experience in Customer Relations.*** **5+ years experience in Customer Service.****At this time, Capital One will not sponsor a new applicant for employment authorization for this position.**The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Jericho, NY: $89,200 - $101,700 for Relationship Manager - Capital One AutoCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.