Relationship Manager

ADP; Florida; On-site; USD 56,000 - 104,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Matched Retirement Savings

Wellness Program

Short-and Long-Term Disability

Charitable Contribution Match

Holidays

Personal Days & Vacation

Paid Volunteer Time Off

Job summary

WorkMarket by ADP is hiring a Relationship Manager to oversee a portfolio of client accounts and serve as the primary contact. You will drive product adoption, support client needs, and ensure a positive experience across the client lifecycle.

The ideal candidate is proactive, organized, and excels in a fast-paced SaaS environment, capable of managing high-volume relationships while identifying risks and opportunities to maximize client value.

Qualifications

• 3+ years of experience in Account Management, Relationship Management, Customer Success, Client Services, or a similar client-facing role.
• Strong relationship-building and customer service skills.
• Excellent communication, organization, and follow-through.
• Ability to manage competing priorities across a high-volume book of business.
• Strong problem-solving skills and ability to work effectively across cross-functional teams.
• Ability to analyze account activity and identify opportunities to improve client engagement and retention.
• Strong interest and grasp of the technical aspects of the product.

Responsibilities

• Manage a portfolio of client accounts and serve as their primary point of contact.
• Build and maintain strong client relationships that drive satisfaction, adoption, and retention.
• Provide guidance, training, and best practices to help clients effectively utilize the WorkMarket platform.
• Monitor account activity and client engagement to identify potential concerns and opportunities for improvement.
• Resolve client issues by partnering with Product, Implementation, Operations, and other internal teams.
• Proactively identify risks and work with internal stakeholders to drive successful outcomes.
• Maintain knowledge of WorkMarket products, features, and industry trends to better support clients.
• Document client interactions and maintain accurate account records and action plans.

Skills

Account Management

Client Relationships

Communication

Prioritization

Cross-functional Collaboration

Analytical Thinking

Technical Aptitude

Bilingual English/Spanish

Job description

WorkMarket by ADP is hiring a Relationship Manager.

We are looking for a client-focused individual to manage a portfolio of clients and help them achieve success with the WorkMarket platform. This person will drive product adoption, support client needs, and ensure a positive experience throughout the client lifecycle.

In this role, success means maintaining strong client engagement, supporting day-to-day account needs, identifying risks, and helping clients maximize the value of their WorkMarket investment. The ideal candidate is proactive, organized, client-focused, and comfortable managing a high-volume portfolio in a fast-paced SaaS environment.

Responsibilities

WHAT YOU'LL DO:

• Manage a portfolio of client accounts and serve as their primary point of contact.
• Build and maintain strong client relationships that drive satisfaction, adoption, and retention.
• Provide guidance, training, and best practices to help clients effectively utilize the WorkMarket platform.
• Monitor account activity and client engagement to identify potential concerns and opportunities for improvement.
• Resolve client issues by partnering with Product, Implementation, Operations, and other internal teams.
• Proactively identify risks and work with internal stakeholders to drive successful outcomes.
• Maintain knowledge of WorkMarket products, features, and industry trends to better support clients.
• Document client interactions and maintain accurate account records and action plans.

Qualifications

• 3+ years of experience in Account Management, Relationship Management, Customer Success, Client Services, or a similar client-facing role.
• Strong relationship-building and customer service skills.
• Excellent communication, organization, and follow-through.
• Ability to manage competing priorities across a high-volume book of business.
• Strong problem-solving skills and ability to work effectively across cross-functional teams.
• Ability to analyze account activity and identify opportunities to improve client engagement and retention.
• Strong interest and grasp of the technical aspects of the product.

Preferred Qualifications

• Experience managing a portfolio of client accounts in a SaaS, technology, or service-based environment.
• Bilingual English/Spanish skills strongly preferred

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $55,500.00 - USD $103,700.00 / Year*.

• Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.