Relationship Banking Specialist

Community Bank, N.A.; City of Olean (NY); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K with match

Pension

Tuition reimbursement

Banking discounts

Paid holidays

Paid vacation

Job summary

Community Financial System, Inc. (CFSI) operates Community Bank, N.A. in Upstate NY, with a focus on friendly, consultative relationship banking and end-to-end service delivery.

The Relationship Banking Representative will engage customers in-branch, educate on digital tools, and process transactions accurately while building lasting relationships. The role emphasizes trust, risk and compliance adherence, and opportunities for development within a supportive retail banking team.

Qualifications

• High School Diploma or GED required.
• Internal product knowledge, teller, and platform training preferred.
• Ability to attend a 5-7 day initial training program with travel reimbursement.

Responsibilities

• Deliver a welcoming, professional customer experience in the lobby and guide the in-branch journey.
• Educate customers on products, services, and digital tools while understanding their financial needs.
• Open/close accounts, initiate transfers, and support service requests with accurate transactions.

Skills

Interpersonal communication

Active listening

Customer service mindset

Teamwork

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Digital banking platforms

Banking systems

Job description

Community Financial System, Inc. (CFSI) operates Community Bank, N.A. in Upstate NY, with a focus on friendly, consultative relationship banking and end-to-end service delivery.

The Relationship Banking Representative will engage customers in-branch, educate on digital tools, and process transactions accurately while building lasting relationships. The role emphasizes trust, risk and compliance adherence, and opportunities for development within a supportive retail banking team.