Relationship Banker - Customer-Centric Banking & Growth

Community Bank, N.A.; Allentown (Lehigh County); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Health insurance

401K

Pension

Tuition reimbursement

Banking discounts

Job summary

Community Financial System, Inc. (CFSI) through Community Bank, N.A. seeks a Relationship Banking Representative who acts as a frontline ambassador, delivering a consistent, customer-centric experience across teller and desk duties.

You will educate clients on products, digital tools, and services while building trust and guiding their financial journey. The role emphasizes customer experience, collaboration with internal teams, and adherence to bank policies.

Qualifications

• High School Diploma or GED required
• Internal product knowledge, teller, and platform training preferred
• Ability to attend a 5-7 day initial training program, which may involve overnight travel; company covers travel expenses
• Reliable transportation

Responsibilities

• Deliver a welcoming, professional, and personalized customer experience during interactions in the lobby.
• Open new accounts, close accounts, initiate wire transfers, and support service requests while educating customers on features and tools.
• Educate and guide customers on digital banking tools and best practices to enhance convenience and engagement.
• Assist customers with issues such as balance discrepancies, debit card fraud, and other service needs; coordinate with internal partners for timely resolutions.
• Manage customer flow and wait times by scheduling and coordinating appointments.

Skills

Interpersonal skills

Listening

Communication

Attention to detail

Digital tools

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Banking systems

Job description

Community Financial System, Inc. (CFSI) through Community Bank, N.A. seeks a Relationship Banking Representative who acts as a frontline ambassador, delivering a consistent, customer-centric experience across teller and desk duties.

You will educate clients on products, digital tools, and services while building trust and guiding their financial journey. The role emphasizes customer experience, collaboration with internal teams, and adherence to bank policies.