Relationship Banking Associate

TD Bank; Whiting (NJ); On-site; USD 29,000 - 37,000; Part time

Job summary

TD Bank in Manchester, NJ is seeking a part-time Customer Service Associate to deliver our relationship-driven banking experience. You will greet clients, guide their transactions, and collaborate with partners to identify needs and opportunities for financial growth.

You will be the first point of contact, ensuring accurate processing of daily activities while maintaining risk controls and high service standards. This role emphasizes customer care and local community engagement.

Qualifications

• High school diploma or GED required.
• 1 year demonstrated experience working with clients (volunteering, education, military experience count).
• Teller or cash-handling experience in a client-facing/financial institution preferred.
• Ability to work during operating hours including evenings, weekends and holidays.
• Complete required job-related training upon hire.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with concise, clear, and consistent delivery.
• Demonstrated problem-solving, scheduling, and ability to work independently.

Responsibilities

• Orchestrates the overall client experience by effectively managing client flow (in-person and phone).
• Serves as a hospitality ambassador for the financial center, delivering consistent client experiences.
• Creates personalized, client-first interactions to establish trust from the initial engagement.
• Balances client needs with policy adherence and risk awareness for compliant outcomes.
• Proactively educates clients on banking products, services, and digital capabilities to enhance convenience.
• Advocates for clients with empathy, integrity, and a long-term perspective.

Skills

Customer service

Communication

Organization

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Job description

TD Bank in Manchester, NJ is seeking a part-time Customer Service Associate to deliver our relationship-driven banking experience. You will greet clients, guide their transactions, and collaborate with partners to identify needs and opportunities for financial growth.

You will be the first point of contact, ensuring accurate processing of daily activities while maintaining risk controls and high service standards. This role emphasizes customer care and local community engagement.