Relationship Banker - Wilmington Market

Bank of America; Media (Delaware County); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Relationship Banker to enhance client financial experiences. This role emphasizes building strong relationships, understanding client needs, and providing tailored solutions. You'll engage with clients in a dynamic environment, process transactions accurately, and collaborate with experts to drive financial success. Join a team that values diversity, fosters growth, and supports your career development while making a positive impact in the community. If you're passionate about improving financial lives and thrive in a collaborative setting, this opportunity is perfect for you.

Qualifications

• Enthusiastic self-starter with a strong work ethic.
• Effective communicator, comfortable engaging clients.
• Confident in identifying solutions based on client needs.

Responsibilities

• Engage clients to educate and assist with transactions.
• Build relationships to meet financial needs.
• Manage financial center traffic and appointments.

Skills

Adaptability

Business Acumen

Customer Focus

Communication

Problem Solving

Account Management

Client Experience

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Management

Education

High School Diploma / GED

Bachelor’s Degree in Business Management

Associate’s Degree in Finance

Job description

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing talent, supporting our teammates’ wellness, recognizing performance, and making an impact in our communities.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Responsibilities:

• Engage clients in the lobby to educate and assist with transactions through self-service resources (mobile banking, online banking, ATM).
• Accurately and efficiently process cash transactions.
• Have in-depth conversations with clients to understand their financial and life priorities.
• Connect clients to solutions that meet their financial goals.
• Build relationships to meet financial needs.
• Follow established processes and guidelines, adhering to laws and regulations.
• Partner with experts in small business, lending, and investments to grow knowledge and network.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.

Minimum Qualifications:

• Enthusiastic, motivated self-starter with a strong work ethic and results focus.
• Effective collaborator, capable of building strong relationships.
• Passionate about improving clients’ financial lives.
• Confident in identifying solutions based on client needs.
• Effective communicator, comfortable engaging clients.
• Ability to learn and adapt to new information and technology.
• Confident in educating clients on self-service banking transactions.
• Strong critical thinking and problem-solving skills.
• Adherence to processes, laws, and regulations.
• Efficient time and capacity management.
• Results-oriented, acting in clients’ best interests.
• Flexible to work weekends and extended hours as needed.

Desired Qualifications:

• Experience in financial services, knowledge of industry products and solutions.
• Sales experience with individual sales goals in a salary plus incentive environment.
• Cash handling experience.
• Bachelor’s Degree or relevant Associate’s Degree (business management, administration, finance).

Skills:

• Adaptability, Business Acumen, Customer Focus, Communication, Problem Solving, Account Management, Client Experience, Relationship Building, Business Development, Pipeline Management, Prospecting, Referral Management.

Minimum Education:

• High School Diploma / GED or equivalent.

Shift:

1st shift (United States of America)

Hours Per Week:

40