Relationship Banker - Wilmington Market

Bank of America; Greenville (DE); On-site; USD 45,000 - 65,000; Full time

Job summary

An established industry player is seeking a Relationship Banker to enhance client experiences in the Wilmington Market. This role involves engaging clients, assisting with transactions, and providing tailored financial solutions. You'll thrive in a collaborative environment, focusing on building strong client relationships and delivering exceptional service. This position offers a unique opportunity to make a positive impact on clients' financial lives while working in a supportive and diverse workplace. If you're passionate about helping others and eager to grow your career in financial services, this is the perfect opportunity for you.

Qualifications

• Strong work ethic and focus on results, with a passion for improving clients' financial lives.
• Effective communicator and collaborator, able to engage clients and build relationships.

Responsibilities

• Engaging clients and assisting with transactions through self-service resources.
• Building relationships and managing financial center traffic effectively.

Skills

Customer Engagement

Cash Handling

Communication Skills

Problem-Solving

Time Management

Adaptability

Education

High School Diploma / GED

Bachelor's Degree or Associate’s Degree in Business

Job description

Relationship Banker - Wilmington Market

Glen Mills, Pennsylvania; Greenville, Delaware; Kennett Square, Pennsylvania; Wilmington, Delaware

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Responsibilities:

1. Engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM.
2. Accurately and efficiently processing cash transactions for clients as needed.
3. Having deep conversations with clients to gain in-depth knowledge of their financial and life priorities and connecting them to solutions that meet their financial goals.
4. Executing the bank's risk culture and striving for operational excellence.
5. Building relationships with clients to meet financial needs.
6. Following established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
7. Growing business knowledge and network by partnering with experts in small business, lending, and investments.
8. Managing financial center traffic, appointments, and outbound calls effectively.
9. Driving the client experience.
10. Managing cash responsibilities.

Required Qualifications:

1. Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
2. Effective collaborator to get things done, building and nurturing strong relationships.
3. Passionate, committed, and driven to deliver an experience that improves clients’ financial lives.
4. Confident in identifying solutions for new and existing clients based on their needs.
5. Effective communicator, comfortable engaging all clients.
6. Able to learn and adapt to new information and technology platforms.
7. Confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking).
8. Strong critical thinking and problem-solving skills to meet clients’ needs.
9. Ability to follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
10. Efficient time and capacity management.
11. Focus on results, while acting in the best interest of the client.
12. Flexibility to work weekends and/or extended hours as needed.

Desired Qualifications:

1. Experience in financial services and knowledge of financial services industry, products, and solutions.
2. One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
3. Six months of cash handling experience.
4. Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration, or finance.

Minimum Education Requirement:

High School Diploma / GED / Secondary School or equivalent.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.