Relationship Banker, Wilmington, DE

Banco Santander SA; Wilmington (DE); On-site; USD 38,000 - 59,000; Full time

Job summary

An established industry player is seeking a Relationship Banker to join their team in Wilmington. In this dynamic role, you will serve as a trusted advisor to customers, focusing on building lasting relationships and understanding their financial needs. Your responsibilities will include providing tailored banking solutions, promoting products, and enhancing customer satisfaction through exceptional service. This position offers a fantastic opportunity for personal and professional growth in a supportive environment that values continuous learning and development. If you are passionate about helping others and thrive in a collaborative setting, this role is perfect for you.

Qualifications

• 3+ years in sales or financial services; or 12+ months in retail banking sales.
• Customer service experience in high-volume environments.

Responsibilities

• Build strong relationships with clients to understand their financial needs.
• Achieve sales targets by promoting and cross-selling banking products.
• Engage customers through digital platforms and provide exceptional service.

Skills

Sales experience

Customer service

Relationship-building

Communication skills

Digital proficiency

Education

High school diploma or GED

Business Management or Finance degree

Tools

Microsoft Office

Job description

Relationship Banker, Wilmington, DE

Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities: We Want to Talk to You!

The Difference You Make:

As a Relationship Banker, you serve as a trusted advisor to customers, focusing on building strong, long-lasting relationships by understanding their financial needs and goals. Your responsibilities include providing tailored solutions for banking, lending, and investment products while delivering exceptional customer service. You will proactively engage with customers to identify opportunities for cross-selling services, resolve issues, and educate them on digital banking tools. Collaboration with team members to drive branch sales targets and contribute to the bank's overall success is essential. Your primary goal is to enhance customer satisfaction and loyalty while supporting the bank’s growth objectives.

• Achieve or exceed sales targets by actively promoting and cross-selling banking products and services.
• Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions.
• Proactively prospect for new clients through networking, referrals, lead calling, portfolio management, and community engagement.
• Meet the financial needs of customers, including transactions, servicing, and product offerings.
• Ensure an elevated customer experience with personalized, seamless, and attentive service.
• Foster customer loyalty by addressing concerns and providing timely resolutions.
• Engage customers through digital platforms to enhance interactions and educate on self-service options.
• Communicate clearly and effectively in person, over the phone, or via digital channels.
• Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense.
• Collaborate with team members and partners to achieve branch goals and improve overall performance.

What You Bring:

• High school diploma, GED, or equivalent; Business Management, Finance, or related field preferred.
• 3+ years experience in sales or financial services; or 12+ months in retail banking sales with proven success.
• Customer service experience in high-volume, fast-paced environments.
• Relationship-building skills, customer-centric attitude, and proven sales record.
• Excellent communication and digital proficiency.
• Ability to work in a team, follow policies, and manage multiple priorities.

It Would Be Nice For You To Have:

• Established work history or equivalent experience.
• Proficiency in Microsoft Office products.

What Else You Need To Know:

The salary range is from $38,250 to $59,000 annually, depending on skills and experience. Benefits information is available on our website.

Additional Information:

We embrace a strong risk culture and value diversity. Santander is an equal opportunity employer. We welcome applications from all qualified candidates.

Working Conditions: Minimal physical effort required; occasional moving/lifting light equipment.

Employer Rights: This job description is not exhaustive and may be revised. Employment is at-will.

What To Do Next:

If interested, please apply. For accommodations, contact [e-mail].

Über uns

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