Relationship Banker | St Charles

Busey Bank; United States; Hybrid; USD 24,000 - 28,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

Employee stock purchase plan

Paid time off

Medical

Dental

Vision

Company-paid life insurance and long‑/

Supplemental life insurance

Disability insurance

Wellness incentives

Employee assistance program

Health savings accounts

Flexible spending accounts

Job summary

Busey Bank is seeking a Relationship Banker to blend teller duties with proactive relationship management. You will greet customers, perform financial transactions, open and maintain accounts, and provide tailored product recommendations to meet client needs.

You will balance cash, support online banking, ensure policy compliance, and contribute to a positive, service-driven branch environment across multiple locations in the U.S.

Qualifications

• High School diploma required.
• Previous banking and/or sales experience preferred.
• Solid communication skills and ability to use Microsoft Office.
• Ability to count money accurately and handle financial transactions.

Responsibilities

• Customer Service & Relationship Building: greet customers and build lasting relationships.
• Sales & Referrals: promote products and refer to other lines of business.
• Account Management: open and manage accounts, update information, and support online banking.
• Loan & Credit Processing: refer clients with credit needs to the appropriate banker.
• Transactions & Cash Handling: process transactions and balance cash drawer accurately.
• Compliance & Risk Management: adhere to policies and protect customer data.
• Operational Support: assist with branch operations and reporting.

Skills

Sales skills

Customer service

Oral and written communication

Basic math and accounting

Money counting

Ability to work under pressure

Stamina

Lift 50 pounds

Time management

Education

High School diploma

Banking and/or sales experience

Tools

Microsoft Office

Job description

Position Summary

The Relationship Banker role combines the duties of a teller with those of a relationship banker, offering personalized customer service, conducting financial transactions, and cross-selling products and services. The Relationship Banker is also responsible for handling complex banking tasks, such as opening new accounts and assisting with account maintenance, ensuring a seamless and comprehensive customer experience.

Duties & Responsibilities

• Customer Service & Relationship Building Greet and engage customers in a friendly and professional manner, providing exceptional service to build lasting relationships. Identify customer needs and offer solutions through the bank’s products and services. Develop and maintain strong customer relationships through personalized service and proactive outreach, assisting with both routine and complex banking needs. Resolve customer concerns and issues promptly, ensuring a positive experience.
• Sales & Referrals Promote and cross-sell bank products. Assist customers in understanding various product offerings and provide tailored financial advice, referring customers to other lines of business as appropriate.
• Account Management Open and manage a variety of accounts. Assist with account maintenance tasks, such as updating account information, processing stop payments, and handling transfers. Provide assistance with and support for online banking services and digital banking tools.
• Loan & Credit Processing Refer clients with credit needs to the appropriate banker or line of business.
• Transactions & Cash Handling Process transactions with a high degree of accuracy. Balance cash drawer and ensure all transactions are correctly recorded at the end of each shift.
• Compliance & Risk Management Adhere to all bank policies, procedures, and regulatory requirements to ensure accuracy and security of transactions. Maintain confidentiality of customer information and ensure compliance with privacy regulations. Monitor for potential fraud or suspicious activity, following bank procedures to address issues.
• Operational Support Assist with branch operations and administrative tasks, including scanning, filing, organizing records, and maintaining operational reports. Support branch leadership with daily operations, including opening/closing procedures and ensuring compliance with security standards.

Education & Experience

• Knowledge of: Strong sales and customer service skills
• Knowledge of: Strong oral and written communication skills
• Knowledge of: Basic math and accounting functions
• Ability to: Accurately count money
• Ability to: Perform duties and make decisions under frequent time pressures
• Ability to: Stand for extended periods of time
• Ability to: Lift 50 pounds
• Education and Training: Requires a High School diploma.
• Education and Training: Requires previous banking and/or sales experience.
• Pursuant to the Secure and Fair Enforcement for Mortgage Licensing Act ("SAFE Act"), all Relationship Bankers (if lending) are required to maintain current registration with the Nationwide Mortgage Licensing System & Registry ("NMLS"). If such registration is not active as of the hire date, the Relationship Banker must immediately attain active registration upon employment. Relationship Bankers who fail to maintain an active and current registration will be unable to lend and may be subject to disciplinary action, up to and including termination of employment.
• Requires knowledge of Microsoft Office.

Benefits and Compensation

Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance. (Base Pay Range: $17.50-$20.00/hour)

Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being - now and in the years to come - are important to us.

• 401(k) match
• Profit sharing
• Employee stock purchase plan
• Paid time off
• Medical
• Dental
• Vision
• Company-paid life insurance and long-term disability
• Supplemental voluntary life insurance
• Short-term and long-term disability
• Wellness incentives
• Employee assistance program
• Pre-tax health savings accounts
• Flexible spending accounts

Visit Busey Total Rewards for more information.

Equal Opportunity

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence.

Busey is an Equal Opportunity Employer including Disability/Vets.

Visit Busey.com/Careers to learn more about Busey's Equal Opportunity Employment.

Locations

Remote and onsite in Arizona, Colorado, Florida, Illinois, Indiana, Kansas, Missouri, New Mexico, Oklahoma and Texas.

Company Culture

Every day, our associates live Busey's core values, doing better business, building stronger relationships and creating thriving communities - while delivering meaningful value to shareholders.