Relationship Banker | Burr Ridge

Busey Bank; United States; Hybride; USD 28 000 - 31 000; Plein temps

Avantages offerts par ce poste

401(k) match

Profit sharing

Employee stock purchase plan

Paid time off

Medical

Dental

Vision

Company‑paid life insurance

Long‑term disability

Supplemental voluntary life insurance

Short‑term disability

Wellness incentives

Employee assistance program

Pre‑tax health savings accounts

Flexible spending accounts

Résumé du poste

Busey Bank is seeking a Relationship Banker to provide personalized customer service, conduct financial transactions, and cross-sell products. The role combines teller duties with relationship-building to open and maintain accounts and assist with online banking.

Candidates should have strong sales and service skills, good communication, and basic math abilities, plus a high school diploma and banking or sales experience. Remote/onsite opportunities are available nationwide within the U.S.

Qualifications

• Strong sales and customer service skills essential for customer interactions.
• Clear, effective written and verbal communication abilities.
• Basic math and accounting functions for daily transactions.

Responsabilités

• Greet and engage customers in a friendly and professional manner.
• Identify customer needs and offer solutions through the bank’s products and services.
• Develop and maintain strong customer relationships through personalized service and proactive outreach.
• Resolve customer concerns and issues promptly, ensuring a positive experience.
• Promote and cross‑sell bank products.
• Open and manage a variety of accounts and assist with maintenance tasks.
• Support online banking and digital banking tools, process transactions accurately.
• Refer clients with credit needs to appropriate banker or line of business.
• Balance cash drawer and ensure proper recording of transactions.

Connaissances

Strong sales and customer service

Strong oral and written communication

Basic math and accounting functions

Formation

High School diploma

Prior banking and/or sales experience

Microsoft Office

Outils

Microsoft Office

Description du poste

Position Summary

The Relationship Banker role combines the duties of a teller with those of a relationship banker, offering personalized customer service, conducting financial transactions, and cross‑selling products and services. The Relationship Banker is also responsible for handling complex banking tasks, such as opening new accounts and assisting with account maintenance, ensuring a seamless and comprehensive customer experience.

Duties & Responsibilities

Customer Service & Relationship Building

• Greet and engage customers in a friendly and professional manner, providing exceptional service to build lasting relationships.
• Identify customer needs and offer solutions through the bank’s products and services.
• Develop and maintain strong customer relationships through personalized service and proactive outreach, assisting with both routine and complex banking needs.
• Resolve customer concerns and issues promptly, ensuring a positive experience.

Sales & Referrals

• Promote and cross‑sell bank products.
• Assist customers in understanding various product offerings and provide tailored financial advice, referring customers to other lines of business as appropriate.

Account Management

• Open and manage a variety of accounts.
• Assist with account maintenance tasks, such as updating account information, processing stop payments, and handling transfers.
• Provide assistance with and support for online banking services and digital banking tools.

Loan & Credit Processing

• Refer clients with credit needs to the appropriate banker or line of business.

Transactions & Cash Handling

• Process transactions with a high degree of accuracy.
• Balance cash drawer and ensure all transactions are correctly recorded at the end of each shift.

Compliance & Risk Management

• Adhere to all bank policies, procedures, and regulatory requirements to ensure accuracy and security of transactions.
• Maintain confidentiality of customer information and ensure compliance with privacy regulations.
• Monitor for potential fraud or suspicious activity, following bank procedures to address issues.

Operational Support

• Assist with branch operations and administrative tasks, including scanning, filing, organizing records, and maintaining operational reports.
• Support branch leadership with daily operations, including opening/closing procedures and ensuring compliance with security standards.

Education & Experience

Knowledge of:

• Strong sales and customer service skills
• Strong oral and written communication skills
• Basic math and accounting functions

Ability to:

• Accurately count money
• Perform duties and make decisions under frequent time pressures
• Stand for extended periods of time
• Lift 50 pounds

Education and Training:

• Requires a High School diploma.
• Requires previous banking and/or sales experience.

Pursuant to the Secure and Fair Enforcement for Mortgage Licensing Act (“SAFE Act”), all Relationship Bankers (if lending) are required to maintain current registration with the Nationwide Mortgage Licensing System & Registry (“NMLS”). If such registration is not active as of the hire date, the Relationship Banker must immediately attain active registration upon employment. Relationship Bankers who fail to maintain an active and current registration will be unable to lend and may be subject to disciplinary action, up to and including termination of employment.

Requires knowledge of Microsoft Office.

Compensation and Benefits

Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance. (Base Pay Range: $20.25-$22.75/hr)

• 401(k) match
• Profit sharing
• Employee stock purchase plan
• Paid time off
• Medical
• Dental
• Vision
• Company‑paid life insurance
• Long‑term disability
• Supplemental voluntary life insurance
• Short‑term disability
• Long‑term disability
• Wellness incentives
• Employee assistance program
• Pre‑tax health savings accounts
• Flexible spending accounts

Visit Busey Total Rewards for more information.

Equal Opportunity

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering extraordinary excellence.

Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.

Location

Busey offers diverse employment opportunities - both remote and onsite in Arizona, Colorado, Florida, Illinois, Indiana, Kansas, Missouri, New Mexico, Oklahoma and Texas.

Context

We strive to place talent applicants in positions that fit both their skillset and career goals. As part of Team Busey, we promise to provide challenges that both drive your career progression and allow opportunities for growth!

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering extraordinary excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey's Equal Opportunity Employment.

Every day, our associates live Busey’s core values, doing better business, building stronger relationships and creating thriving communities—while delivering meaningful value to shareholders.