Relationship Banker - Rockville/Silver Spring Market

Bank of America; North Kensington (MD); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Relationship Banker to enhance client experiences in the Rockville/Silver Spring market. This role emphasizes building meaningful connections with clients, assisting them with banking transactions, and ensuring compliance with regulations. You will thrive in a supportive environment that values adaptability and collaboration, while actively contributing to clients' financial well-being. If you're passionate about making a difference and possess strong communication and problem-solving skills, this opportunity is perfect for you!

Qualifications

• Self-motivated with a strong work ethic and results-oriented mindset.
• Effective collaborator and relationship builder.

Responsibilities

• Engage clients to educate and assist with transactions.
• Build relationships to meet clients' financial needs.

Skills

Adaptability

Business Acumen

Customer Focus

Communication

Problem Solving

Account & Relationship Management

Business Development

Prospecting

Referral Management

Education

High School Diploma / GED

Bachelor’s Degree

Associate’s Degree

Job description

Relationship Banker - Rockville/Silver Spring Market

Locations include Silver Spring, Rockville, Potomac, Olney, Bethesda, Wheaton, Maryland.

Job Overview

At Bank of America, our purpose is to help make financial lives better through every connection. We prioritize being a great place to work by fostering an inclusive environment, attracting and developing talent, supporting wellness, recognizing performance, and impacting communities positively.

We are committed to an in-office culture with flexibility based on role-specific needs.

Role Description

This position involves engaging clients in the lobby to educate and assist with transactions via self-service tools like mobile banking, online banking, or ATMs. Responsibilities include accurately processing cash transactions and having meaningful conversations to understand and meet clients' financial and life goals.

Key Responsibilities

1. Execute the bank's risk culture and strive for operational excellence.
2. Build relationships to meet clients' financial needs.
3. Follow established processes to ensure compliance with laws and regulations.
4. Expand business knowledge through partnerships in small business, lending, and investments.
5. Manage traffic, appointments, and outbound calls effectively.
6. Enhance the client experience.
7. Handle cash responsibilities efficiently.

Qualifications

Required

• Self-motivated with a strong work ethic and results-oriented mindset.
• Effective collaborator and relationship builder.
• Passionate about improving clients' financial lives.
• Confident in identifying solutions and engaging clients.
• Adaptable to new information and technologies.
• Skilled in educating clients on banking transactions.
• Strong critical thinking and problem-solving skills.
• Adherence to processes and regulations.
• Time management skills and flexibility for extended hours/weekends.

Desired

• Experience in financial services and knowledge of industry products.
• Sales experience with measurable success.
• Cash handling experience.
• Bachelor’s or relevant Associate’s Degree.
• Bilingual proficiency.

Skills

• Adaptability, Business Acumen, Customer Focus, Communication, Problem Solving, Account & Relationship Management, Business Development, Prospecting, Referral Management.

Minimum Education

High School Diploma / GED or equivalent.

Additional Information

Work hours are typically 40 hours/week during the 1st shift. Bank of America is an equal opportunity employer committed to diversity and inclusion. We promote a drug-free workplace and provide reasonable accommodations for disabilities and religious beliefs.