Relationship Banker: Personal Banking & Small Business

bmo; East Chicago (IN); On-site; USD 38,000 - 52,000; Full time

Job summary

BMO is seeking a customer-focused banking professional in Indiana to deliver exceptional service, identify customer needs, and provide tailored financial guidance across everyday banking, lending, and investment products. The role emphasizes consultative selling, digital options, and community relationship-building.

You will engage customers with needs assessments, advise on solutions, and support transactions while following risk and compliance guidelines.

Qualifications

• Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
• Appropriate lending qualifications and designations.
• Working knowledge of personal and small business customer needs and solutions.
• Working knowledge of retail investments and lending products.
• Experience in financial services is an asset.
• Confident and experienced in the use of social media, tablets, smartphones, online tools, and applications.
• Experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience.

Responsibilities

• Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers.
• Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate / future opportunities.
• Engages customers to complete needs assessments that identify financial solutions and preferred banking channels while recommending tailored solutions addressing both sales and service needs.
• Offers clients advice and guidance on available digital and self-serve options with the goal of making banking easy, simple, and fast.
• Supports customer transactions needs based on customer traffic.
• Engages customers to grow BMO's business by reaching out, generating appointments, and building new relationships within the community.
• Addresses questions and resolves issues raised through consumer credit audits and quality checks to ensure accurate data entry and lending application recommendations in compliance with legal and regulatory requirements and lending policies and processes.
• Applies the risk management framework to the portfolio to protect the Bank's assets and maintain the quality of the lending portfolio in compliance with requirements for the lending process and established yield, quality, diversification, and risk guidelines.
• Makes credit recommendations for personal lending transactions, including home financing, in accordance with sound credit granting principles and with the Bank's policies and procedures.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.

Job description

BMO is seeking a customer-focused banking professional in Indiana to deliver exceptional service, identify customer needs, and provide tailored financial guidance across everyday banking, lending, and investment products. The role emphasizes consultative selling, digital options, and community relationship-building.

You will engage customers with needs assessments, advise on solutions, and support transactions while following risk and compliance guidelines.