Relationship Banker: Personal Banking & Lending Pro

BMO U.S.; Ceres (CA); On-site; USD 43,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

BMO U.S. in California is hiring a customer-focused banker who builds relationships by understanding personal banking and lending needs.

You will engage customers, provide tailored financial solutions, and guide them to digital and self-serve options while ensuring compliant, high‑quality service. The role emphasizes proactive outreach, needs assessments, and collaboration with branch teams to grow loyalty and drive business results; a post-secondary degree and 2–3 years of experience are

Qualifications

• Typically 2–3 years of relevant experience and a post-secondary degree desirable.
• Registration to sell investment products (Canada) not applicable in US context.
• Appropriate lending qualifications and designations are expected.
• Working knowledge of personal and small business customer needs and solutions.
• Working knowledge of retail investments and lending products.
• Experience in financial services is an asset.
• Comfort with social media, tablets, smartphones, online tools, and apps.
• Experience in consultative customer service or sales with client focus.
• Commitment to helping customers and delivering a personal experience.
• Ability to thrive in a team-based, results-driven environment.

Responsibilities

• Delivers exceptional service to customers and prospects.
• Identifies customer needs and provides guidance on financial solutions.
• Engages customers to complete needs assessments to grow loyalty and opportunities.
• Promotes digital/self-serve options and coordinates with branch partners.
• Supports transactions and handles enquiries while maintaining compliance.
• Probes to understand personal banking and credit card needs and offers tailored solutions.
• Collaborates with branch and market teams to achieve business objectives.

Skills

Customer needs analysis

Retail banking knowledge

Sales orientation

Digital tools proficiency

Education

Post-secondary degree

Job description

BMO U.S. in California is hiring a customer-focused banker who builds relationships by understanding personal banking and lending needs.

You will engage customers, provide tailored financial solutions, and guide them to digital and self-serve options while ensuring compliant, high‑quality service. The role emphasizes proactive outreach, needs assessments, and collaboration with branch teams to grow loyalty and drive business results; a post-secondary degree and 2–3 years of experience are