Relationship Banker - Personal Banking & Lending Expert

BMO; Berkeley (CA); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

BMO Harris Bank is seeking a Retail Banking Sales & Service professional to deliver exceptional service, identify customer needs, and guide financial solutions across channels. The role focuses on needs-based assessments, proactive engagement, and building relationships through personal banking, lending, and investments while complying with policy and risk controls.

Candidates typically have 2–3 years of relevant experience with a post-secondary degree; salaries are salary-based with

Qualifications

• Typically 2–3 years of relevant experience and a post-secondary degree in a related field.
• Appropriate lending qualifications and designations.
• Working knowledge of personal and small business customer needs and solutions.
• Experience in financial services is an asset.
• Confident in using social media, tablets, smartphones and online tools.

Responsibilities

• Takes a lead in engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify opportunities.
• Engages customers to complete needs assessments and recommend tailored financial solutions across banking channels.
• Offers guidance on digital and self-serve options to make banking easy and fast.
• Supports customer transactions based on customer traffic.
• Builds relationships by reaching out, generating appointments, and growing the business in the community.
• Ensures lending recommendations comply with policies and regulations.

Skills

Needs-based selling

Customer engagement

Interpersonal skills

Communication skills

Problem solving

Team collaboration

Education

Post-secondary degree

Lending qualifications/designations

Tools

Social media

Tablets/Smartphones

Online tools

Job description

BMO Harris Bank is seeking a Retail Banking Sales & Service professional to deliver exceptional service, identify customer needs, and guide financial solutions across channels. The role focuses on needs-based assessments, proactive engagement, and building relationships through personal banking, lending, and investments while complying with policy and risk controls.

Candidates typically have 2–3 years of relevant experience with a post-secondary degree; salaries are salary-based with