Personal Banking & Lending Specialist

BMO; Kenosha (WI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Life insurance

Retirement savings plans

Job summary

BMO Harris Bank in the United States seeks a Retail Banking Sales & Service professional to deliver exceptional service, assess customer needs, and guide them to suitable financial solutions. You will collaborate across channels and with partners to enhance the customer experience and support business objectives.

The role emphasizes needs-based assessments, tailored product recommendations, and a focus on risk management and regulatory compliance.

Qualifications

• Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
• Appropriate lending qualifications and designations.
• Working knowledge of personal and small business customer needs and solutions.
• Experience in financial services is an asset.

Responsibilities

• Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate / future opportunities.
• Engages customers to complete needs assessments that identify financial solutions and preferred banking channels while recommending tailored solutions addressing both sales and service needs.
• Offers clients advice and guidance on available digital and self-serve options to make banking easy, simple, and fast.
• Supports customer transactions needs based on customer traffic.
• Engages customers to grow BMO's business by reaching out, generating appointments, and building new relationships within the community.
• Applies the risk management framework to protect the Bank's assets and maintain portfolio quality in lending processes.

Skills

Customer service

Sales orientation

Communication skills

Interpersonal skills

Problem solving

Team collaboration

Education

Post-secondary degree in related field

Job description

BMO Harris Bank in the United States seeks a Retail Banking Sales & Service professional to deliver exceptional service, assess customer needs, and guide them to suitable financial solutions. You will collaborate across channels and with partners to enhance the customer experience and support business objectives.

The role emphasizes needs-based assessments, tailored product recommendations, and a focus on risk management and regulatory compliance.