Relationship Banker - Onsite & Community Focus

Wilsonbank; Cookeville (TN); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Employee Assistance Program

Employee Care Fund

Sick time and personal days

Rewards platform

Job summary

Wilson Bank & Trust is seeking a Customer Service Representative to greet customers, handle deposits, process checks, and provide accurate account support in a friendly, professional manner. You will work closely with teammates to ensure secure handling of funds and refer customers to banking products as appropriate.

The role requires a High School diploma or GED and a commitment to integrity, service excellence, and community involvement.

Qualifications

• High School diploma or GED.
• 1 year of previous customer service experience preferred.
• Ability to serve customers in a courteous and professional manner.
• Ability to build relationships with customers and internal teammates.
• Excellent verbal and written communication skills.
• High standards for integrity and work ethic.

Responsibilities

• Provide service and support to customers, receive deposits, process checks, disburse funds and verify transaction accuracy.
• Enter transactions in bank’s recordkeeping system and produce customer receipts.
• Balance cash drawer at end of shift.
• Maintain a work area that protects negotiables and confidential records.
• Assist customers with account-related issues and escalate when needed.
• Guard against loss and ensure prompt accounting or transfer of funds.
• Develop knowledge of bank products and services and refer to appropriate partners.

Skills

Customer service

Communication

Interpersonal skills

Time management

Problem solving

Teamwork

Education

High School diploma or GED

Job description

Wilson Bank & Trust is seeking a Customer Service Representative to greet customers, handle deposits, process checks, and provide accurate account support in a friendly, professional manner. You will work closely with teammates to ensure secure handling of funds and refer customers to banking products as appropriate.

The role requires a High School diploma or GED and a commitment to integrity, service excellence, and community involvement.