Relationship Banker III - Sandwich

Mutual Bancorp and its Subsidiaries; Sandwich (MA); On-site; USD 35,000 - 43,000; Full time

Job summary

Cape Cod 5 is seeking a Relationship Banker III to deliver exceptional service at a full-service Retail Banking Center on Cape Cod. You will assist customers with daily transactions, resolve inquiries, and mentor RB I and RB II staff.

Requirements include at least two years in banking, NMLS registration, and Notary Public. You will be exposed to a broad product suite and collaborate across departments to meet customer financial needs.

Qualifications

• Two years banking experience required.
• Ability to mentor RB I and RB II staff.
• Ability to independently complete transactions and account openings.
• Experience with deposits, loans, and consumer financing.
• Strong judgment and problem solving abilities.
• Cyber security awareness to protect digital environment.

Responsibilities

• Greet customers and assist with daily transactions and inquiries.
• Provide exceptional customer care and resolve issues per bank policies.
• Process deposits, loan payments, check cashing, money orders, and savings bond redemptions.
• Mentor RB I and RB II staff and support banking center operations.
• Identify customer needs and refer to Investment Services, TAM, Commercial, etc.
• Support opening/closing banking center activities and participate in coaching.

Skills

Customer service

Mentoring

Banking transactions

Financial guidance

Cyber security awareness

Communication

Problem solving

Compliance

Education

Bachelor's degree

NMLS registration

Notary Public

Job description

• Pay or shift range: $25.75 USD to $30.90 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Salary Grade: 14R

SUMMARY:

In this customer-facing role, the Relationship Banker III will provide exceptional customer care to the Bank’s customers assisting them with daily transactions, inquiries, problem resolution and banking transactions at a full-service Cape Cod 5 Retail Banking Center location. The Relationship Banker III will also serve as a mentor to the staff in the RB I and II roles.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

• Develops rapport with customers, greeting customers by name, understand account ownership types and authority, being responsive and timely with correspondence and problem resolution, while display a caring attitude (GUEST philosophy)
• Provide excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures
• Performs banking transactions including: processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer’s check issuance and savings bond redemption
• Safeguards customer trust by upholding duty of customer confidentiality
• Must comply with all required laws, regulations, policies and procedures
• Timely completion of all assigned learning activities
• Actively participate in Banking Center meetings and one-on-one coaching sessions
• Fulfills all Banking Center opening and closing activities
• Introduces and advises on the Bank's deposit and consumer loan products and services to appropriately meet customer needs in a proactive manner
• Proficient in determining customers’ financial needs and identifies referrals to other business lines, e.g., Investment Services, TAM, Commercial, Cash Management, etc.
• Works to develop and maintain a comprehensive knowledge of the Bank’s products and services offered, taking responsibility to request assistance for further development needs, including consumer, business, non-profit, retirement, digital banking, debits cards, etc.
• Assists customers in preparing loan applications for home equity products and other consumer loans
• Participation/volunteerism in community groups and events
• Additional duties as assigned
• Responsible for providing overrides and mentoring for RB I and II staff

EDUCATION, CERTIFICATIONS:

• Nationwide Mortgage Licensing System (NMLS) registration
• Notary Public commission

KNOWLEDGE, SKILLS & ABILITIES:

• Minimum two years banking experience
• Ability to mentor RB I and RB II team members
• Ability to independently complete transactions and all platform services, including transactions, account opening (business and personal), home equity loans and lines, IRAs, etc.
• Ability to execute more complex account openings and transactions independently, e.g., business accounts,
• Demonstrated high level of judgement
• Demonstrated ability to fulfill the Banking Center opening and closing activities
• Proven customer relationship building experience
• Ability to act as Banking Center vault custodian
• Strong verbal and written communication skills
• Critical thinking, decision making and problem solving skills
• Must have cyber security awareness to protect the digital environment, the Bank, and customers
• Ability to demonstrate core competencies for Relationship Banker III level

COMPETENCIES:

• Courage
• Technology Savviness/Digital Enthusiast
• Financial Comprehension
• Adaptability and Flexibility
• Eager and Agile Learner

Qualifications

Education

Required

Bachelors or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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