Relationship Banker I

Cape Cod Five Cents Savings Bank; Vineyard Haven (MA); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Island Pay Differential

Job summary

Cape Cod Five Cents Savings Bank in Vineyard Haven, MA is seeking a Relationship Banker I to deliver outstanding customer care at a full-service Retail Banking Center.

In this role you will handle daily transactions and assist customers with inquiries, improving problem resolution while safeguarding confidentiality. A Bachelor's degree is preferred, and eligibility for NMLS registration and Notary Public commission are encouraged. This is a full-time on-site position at our island branch.

Qualifications

• Bachelor's degree preferred
• Eligible for Nationwide Mortgage Licensing System (NMLS) registration
• Eligible for Notary Public commission

Responsibilities

• Develops rapport with customers, greeting customers by name, understand account ownership types and authority, being responsive and timely with correspondence and problem resolution, while display a caring attitude (GUEST philosophy)
• Provide excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures
• Performs basic banking transactions including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer’s check issuance and savings bond redemption
• Safeguards customer trust by upholding duty of customer confidentiality
• Works to develop a comprehensive knowledge of the Bank’s products and services offered, taking responsibility to request assistance for further development needs
• Must comply with all required laws, regulations, policies, and procedures
• Timely completion of all assigned learning activities
• Actively participate in Banking Center meetings and one-on-one coaching sessions
• Participation/volunteerism in community groups and events
• Additional duties as assigned

Skills

Cash handling

Customer service

Relationship building

Cyber security

Communication skills

Critical thinking

Education

Bachelor's degree

NMLS registration

Notary Public

Job description

• Pay or shift range: $20 USD to $22.36 USDThe estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Salary Grade: 12R

Plus Retail Island Pay Differential

SUMMARY:

In this customer-facing role, the Relationship Banker I will provide exceptional customer care to the Bank’s customers assisting them with banking transactions, addressing inquiries and assisting with problem resolution at a full-service Cape Cod 5 Retail Banking Center location.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

• Develops rapport with customers, greeting customers by name, understand account ownership types and authority, being responsive and timely with correspondence and problem resolution, while display a caring attitude (GUEST philosophy)
• Provide excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures
• Performs basic banking transactions including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer’s check issuance and savings bond redemption
• Safeguards customer trust by upholding duty of customer confidentiality
• Works to develop a comprehensive knowledge of the Bank’s products and services offered, taking responsibility to request assistance for further development needs
• Must comply with all required laws, regulations, policies, and procedures
• Timely completion of all assigned learning activities
• Actively participate in Banking Center meetings and one-on-one coaching sessions
• Participation/volunteerism in community groups and events
• Additional duties as assigned

EDUCATION, CERTIFICATIONS:

• Bachelor's degree preferred
• Eligible for Nationwide Mortgage Licensing System (NMLS) registration
• Eligible for Notary Public commission

KNOWLEDGE, SKILLS & ABILITIES:

• Minimum six months’ cash handling experience preferred
• Minimum six months’ customer service experience
• Prior customer relationship building experience
• Cyber security awareness
• Strong verbal and written communication skills
• Critical thinking, decision making and problem-solving skills
• Must have cyber security awareness to protect the digital environment, the Bank, and customers

COMPETENCIES:

• Courage
• Technology Savviness/Digital Enthusiast
• Financial Comprehension
• Adaptability and Flexibility
• Eager and Agile Learner

#ZR

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.