Relationship Banker III - Orleans

The Cape Cod Five Cents Savings Bank; Orleans (MA); On-site; USD 53,600 - 64,200; Full time

Job summary

The Cape Cod Five Cents Savings Bank in Massachusetts seeks a Relationship Banker III to deliver exceptional customer care, assist with daily transactions, and mentor RB I and II staff at a Cape Cod retail banking center.

The role involves advising on deposit and loan products, handling complex transactions, and upholding bank policies while supporting community engagement and staff development.

Qualifications

• Two years banking experience minimum.
• Ability to independently complete transactions and openings.
• Ability to mentor RB I and RB II staff.
• Knowledge of deposit, loan products, and services.

Responsibilities

• Develops rapport with customers and greets them by name.
• Handle daily transactions and inquiries with accuracy.
• Process deposits, loan payments, checks, money orders, and savings bonds.
• Safeguard customer confidentiality and comply with policies and laws.
• Participate in meetings and coaching sessions and complete learning activities.
• Assist in opening/closing Banking Center and provide proactive product referrals.
• Identify financial needs and refer to other business lines as appropriate.
• Maintain knowledge of Bank products and services including digital banking and cards.
• Assist customers with loan applications for home equity and other loans.
• Engage in community groups and events as a representative of the bank.

Skills

Mentoring RB I/II team

Customer relationship building

Banking transactions execution

Problem solving

Compliance awareness

Verbal & written communication

Cyber security awareness

Education

NMLS registration

Notary Public commission

Job description

• Pay or shift range: $25.75 USD to $30.90 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Salary Grade: 14R

SUMMARY:

In this customer-facing role, the Relationship Banker III will provide exceptional customer care to the Bank’s customers assisting them with daily transactions, inquiries, problem resolution and banking transactions at a full-service Cape Cod 5 Retail Banking Center location. The Relationship Banker III will also serve as a mentor to the staff in the RB I and II roles.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

• Develops rapport with customers, greeting customers by name, understand account ownership types and authority, being responsive and timely with correspondence and problem resolution, while display a caring attitude (GUEST philosophy)
• Provide excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures
• Performs banking transactions including: processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer’s check issuance and savings bond redemption
• Safeguards customer trust by upholding duty of customer confidentiality
• Must comply with all required laws, regulations, policies and procedures
• Timely completion of all assigned learning activities
• Actively participate in Banking Center meetings and one-on-one coaching sessions
• Fulfills all Banking Center opening and closing activities
• Introduces and advises on the Bank's deposit and consumer loan products and services to appropriately meet customer needs in a proactive manner
• Proficient in determining customers’ financial needs and identifies referrals to other business lines, e.g., Investment Services, TAM, Commercial, Cash Management, etc.
• Works to develop and maintain a comprehensive knowledge of the Bank’s products and services offered, taking responsibility to request assistance for further development needs, including consumer, business, non-profit, retirement, digital banking, debits cards, etc.
• Assists customers in preparing loan applications for home equity products and other consumer loans
• Participation/volunteerism in community groups and events
• Additional duties as assigned
• Responsible for providing overrides and mentoring for RB I and II staff

EDUCATION, CERTIFICATIONS:

• Nationwide Mortgage Licensing System (NMLS) registration
• Notary Public commission

KNOWLEDGE, SKILLS & ABILITIES:

• Minimum two years banking experience
• Ability to mentor RB I and RB II team members
• Ability to independently complete transactions and all platform services, including transactions, account opening (business and personal), home equity loans and lines, IRAs, etc.
• Ability to execute more complex account openings and transactions independently, e.g., business accounts
• Demonstrated high level of judgement
• Demonstrated ability to fulfill the Banking Center opening and closing activities
• Proven customer relationship building experience
• Ability to act as Banking Center vault custodian
• Strong verbal and written communication skills
• Critical thinking, decision making and problem solving skills
• Must have cyber security awareness to protect the digital environment, the Bank, and customers
• Ability to demonstrate core competencies for Relationship Banker III level

COMPETENCIES:

• Courage
• Technology Savviness/Digital Enthusiast
• Financial Comprehension
• Adaptability and Flexibility
• Eager and Agile Learner

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.