Experienced Banker - Dennis

The Cape Cod Five Cents Savings Bank; Dennis (MA); Vor Ort; USD 50.000 - 70.000; Vollzeit

Zusammenfassung

The Cape Cod Five Cents Savings Bank in Dennis is seeking a Relationship Banker III to provide exceptional customer care and assist with daily banking transactions. You will develop rapport with customers, mentor junior staff, and ensure compliance with banking policies and regulations.

Preferred candidates should have a Bachelor's degree and at least two years of banking experience. You will also introduce customers to bank products while safeguarding trust and promoting a culture of excellence and service.

Qualifikationen

• Minimum two years banking experience.
• Ability to mentor RB I and RB II team members.
• Strong communication and customer relationship building skills.

Aufgaben

• Provide exceptional customer care and assist with daily transactions.
• Perform various banking transactions and ensure confidentiality.
• Mentor RB I and RB II staff and participate in community events.

Kenntnisse

Banking experience

Customer relationship building

Verbal and written communication

Critical thinking

Problem solving

Cyber security awareness

Ausbildung

Bachelor's degree preferred

NMLS registration

Notary Public commission

Jobbeschreibung

In this customer‑facing role, the Relationship Banker III will provide exceptional customer care to the Bank's customers assisting them with daily transactions, inquiries, problem resolution and banking transactions at a full-service Cape Cod 5 Retail Banking Center location. The Relationship Banker III will also serve as a mentor to the staff in the RB I and II roles.

ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES

• Develops rapport with customers, greeting customers by name, understanding account ownership types and authority, being responsive and timely with correspondence and problem resolution, while displaying a caring attitude (GUEST philosophy)
• Provides excellent customer care to customers relative to daily transactions, addressing inquiries and problem resolution in accordance with Bank policies and procedures
• Performs banking transactions including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders, treasurer’s check issuance and savings bond redemption
• Safeguards customer trust by upholding duty of customer confidentiality
• Complies with all required laws, regulations, policies and procedures
• Completes all assigned learning activities in a timely manner
• Actively participates in Banking Center meetings and one‑on‑one coaching sessions
• Fulfills all Banking Center opening and closing activities
• Introduces and advises on the Bank's deposit and consumer loan products and services to appropriately meet customer needs in a proactive manner
• Determines customers’ financial needs and identifies referrals to other business lines, e.g., Investment Services, TAM, Commercial, Cash Management, etc.
• Develops and maintains a comprehensive knowledge of the Bank's products and services offered, requesting assistance as needed for further development in areas such as consumer, business, non‑profit, retirement, digital banking, debit cards, etc.
• Assists customers in preparing loan applications for home equity products and other consumer loans
• Participates in community groups and events
• Performs additional duties as assigned
• Provides overrides and mentors RB I and RB II staff

EDUCATION, CERTIFICATIONS

• Bachelor's degree preferred
• Nationwide Mortgage Licensing System (NMLS) registration
• Notary Public commission

KNOWLEDGE, SKILLS & ABILITIES

• Minimum two years banking experience
• Ability to mentor RB I and RB II team members
• Ability to independently complete transactions and all platform services, including account opening (business and personal), home equity loans and lines, IRAs, etc.
• Ability to execute more complex account openings and transactions independently, e.g., business accounts
• Demonstrated high level of judgment
• Demonstrated ability to fulfill Banking Center opening and closing activities
• Proven customer relationship building experience
• Ability to act as Banking Center vault custodian
• Strong verbal and written communication skills
• Critical thinking, decision making and problem solving skills
• Cyber security awareness to protect the digital environment, the Bank, and customers
• Ability to demonstrate core competencies for Relationship Banker III level

COMPETENCIES

• Courage
• Technology Savviness/Digital Enthusiast
• Financial Comprehension
• Adaptability and Flexibility
• Eager and Agile Learner
• Sales Aptitude

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.