Float Teller - Multiple Areas (On-Site)

First Tech Federal Credit Union; Robin Hill (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Generous 401(k) match

Paid Time Off and holidays

Sick time and personal days

Employee pricing on lending products

Job summary

First Tech Federal Credit Union is seeking a flexible, customer-focused team member to support branch operations across multiple locations. You will handle routine transactions, assist members with service requests, and help maintain accurate cash handling and balancing processes.

You will travel between nearby branches as needed, delivering friendly service and adhering to Bank Secrecy Act and internal procedures. Strong attention to detail and organizational skills are essential.

Qualifications

• High school diploma or equivalent required.
• Prior customer service and cash handling experience preferred.
• Strong verbal communication and interpersonal skills.
• Strong attention to detail and commitment to accuracy.
• Ability to provide service in a fast-paced, member-facing environment.
• Ability to work independently and adapt quickly to varying branch locations, staffing needs, and operational environments.
• Strong organizational and time-management skills.
• Working knowledge of Microsoft 365 and branch service systems preferred.
• Reliable transportation and willingness to travel between branch locations required.

Responsibilities

• Process member transactions accurately and efficiently, including deposits, withdrawals, loan payments, check cashing, money orders, official checks, and account maintenance activities.
• Assist members with routine service requests while providing a positive, professional, and member-focused experience.
• Maintain balancing accuracy and compliance with cash handling standards, including daily balancing and record keeping.
• Identify member needs and make appropriate referrals to branch staff and business partners when opportunities are identified.
• Maintain working knowledge of products, services, systems, policies, procedures, and self-service options to support member needs.
• Provide staffing coverage across assigned branch locations based on operational needs, staffing requirements, and business priorities.
• Adapt quickly to different branch environments, team dynamics, and operational procedures while maintaining service and performance standards.
• Adhere to all security, fraud prevention, operational, risk, privacy, and regulatory requirements, including Bank Secrecy Act (BSA) obligations.
• Identify and communicate opportunities to improve efficiency, service delivery, and branch operations.
• Perform other job-related duties as assigned.

Skills

Customer service

Cash handling

Verbal communication

Attention to detail

Travel flexibility

Education

High school diploma or equivalent

Tools

Microsoft 365

Branch service systems

Job description

Description

This role supports branch operations by providing accurate transaction processing, service excellence, and flexible staffing coverage across multiple branch locations. The position assists members with routine financial transactions, responds to basic service requests, and helps maintain efficient branch operations while supporting a positive member experience. Working across assigned branch locations, the role adapts quickly to varying operational needs and staffing requirements while maintaining compliance with established policies and procedures. Through consistent execution, operational flexibility, and strong member service, this role helps ensure reliable branch performance and service continuity

Here’s what you can expect from the job and what you need to be successful:

What You’ll Do

• Process member transactions accurately and efficiently, including deposits, withdrawals, loan payments, check cashing, money orders, official checks, and account maintenance activities.


• Assist members with routine service requests while providing a positive, professional, and member-focused experience.


• Maintain balancing accuracy and compliance with cash handling standards, including daily balancing and record keeping.


• Identify member needs and make appropriate referrals to branch staff and business partners when opportunities are identified.


• Maintain working knowledge of products, services, systems, policies, procedures, and self-service options to support member needs.


• Provide staffing coverage across assigned branch locations based on operational needs, staffing requirements, and business priorities.


• Adapt quickly to different branch environments, team dynamics, and operational procedures while maintaining service and performance standards.


• Adhere to all security, fraud prevention, operational, risk, privacy, and regulatory requirements, including Bank Secrecy Act (BSA) obligations.


• Identify and communicate opportunities to improve efficiency, service delivery, and branch operations.


• Perform other job-related duties as assigned.

Qualifications & Skills

• High school diploma or equivalent required.


• Prior customer service and cash handling experience preferred.


• Strong verbal communication and interpersonal skills.


• Strong attention to detail and commitment to accuracy.


• Ability to provide service in a fast-paced, member-facing environment.


• Ability to work independently and adapt quickly to varying branch locations, staffing needs, and operational environments.


• Strong organizational and time-management skills.


• Working knowledge of Microsoft 365 and branch service systems preferred.


• Reliable transportation and willingness to travel between branch locations required.

Location:

This is a floating role that supports multiple branch locations. Team members are expected to travel to nearby branches within the designated geographic area based on business needs.

Target Compensation:

$20.00 per hour

Schedule:

Monday- Friday 8:30a-5:30, Alternating Thursday- Friday 8:30a-5:30p or 10:30a-7:30p, Alternating Saturday 8:30a-5:30pm

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Who We Are:

Every great journey begins with a bold idea-and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.

What makes First Tech different? Click here to learn more!

Employees are eligible for:

• Traditional medical, dental, and vision coverage


• Generous 401(k) match


• Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually


• Paid federal holidays


• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)

Employment Statements:

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you’re applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to [e-mail] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

First Tech is not currently offering Visa transfer/sponsorship for this position.