Relationship Banker I /PT 20Hrs. (West Springfield)

TD; Springfield (VA); On-site; USD 3,320,000 - 4,477,000; Full time

Job summary

TD is hiring a Retail Banker I in Springfield, VA to act as a customer liaison and deliver TD’s Brand promise using financial expertise and consultative advice to assist customers with banking solutions.

The role emphasizes educating customers about TD products, building relationships, and identifying opportunities to help clients meet financial goals while delivering friendly, professional service.

Responsibilities

• Proficient in TD's full product suite to educate customers on bank products and services.
• Establishes and nurtures customer relationships with product knowledge and active listening.
• Makes product recommendations based on customer needs and may refer to partners as needed.
• Uses CRM tools to identify customer solutions and drive outreach.
• Resolves customer issues and escalates when necessary.
• Explains complex information clearly to customers.

Job description

Work Location:

Springfield, Virginia, United States of America

Hours

20

Pay Details

$24.25 - $32.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line Of Business

Personal & Commercial Banking

Job Description

The Retail Banker I is a customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice to assist Customers with their banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD.

Depth & Scope

• Proficient in products, services and routine transactions in order to identify opportunities to educate on Bank products and services to Customers and/or refer them to appropriate team member or internal Bank partners, while ensuring a positive Customer experience
• Requires a broad knowledge and understanding of the full product suite, services and processes of business area, and could be characterized by low to moderate complexity/risk
• Establishes and nurtures Customer relationships by consistently displaying product knowledge, actively listening to Customer needs while engaging in additional conversation to identify any additional needs and offer a solution or partner referral
• Makes product recommendations based on Customer needs and highlights product features and benefits that ultimately support Customers through challenging times and life events, save time and money, and exceed their needs
• Utilizes Customer relationship management tools to proactively play a key role in customer assessments, proactively identifies Customer solutions and lead-focused outbound sales activities
• Independently resolves customer issues, errors and problems, escalating when necessary
• Builds working relationships with customers and explains detailed and/or complicated information.
• Requires full proficiency gained through job related training to perform a