Associate Banker II - Chelsea, MA

TD Bank Group (TD); Chelsea (MA); On-site; USD 33,000 - 43,000; Full time

Job summary

TD Bank Group in Chelsea, MA is seeking a client-focused team member to provide everyday banking services and assist with basic consumer account openings and maintenance. You will greet clients, understand their financial needs, and connect them with appropriate TD partners to deepen relationships.

The role emphasizes accurate transactions, clear communication, and a high-touch customer experience in a fast-paced retail banking setting. Evening/weekend availability is required.

Qualifications

• High school diploma or GED required.
• 1+ years demonstrated experience working with clients (volunteering, education, military experience count).
• Teller or cash-handling experience in a client-facing/financial institution preferred.
• Ability to work during operating hours including evenings, weekends and holidays.
• Ability to complete required job-related training upon hire.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills.

Responsibilities

• Delivers everyday banking and basic consumer account opening/maintenance.
• Serves as first point of contact for clients and acts as hospitality ambassador of the bank location.
• Identifies client needs and opportunities and refers to appropriate partners to deepen relationships.
• Demonstrates broad knowledge of banking products and services to offer solutions.
• Engages in inbound/outbound acquisition and referrals to specialists to deepen client relationships.
• Performs a broad range of client transactions within established financial limits.

Skills

Customer service

Cash handling

Communication

Organization

Education

High school diploma or GED

Job description

Work Location

Chelsea, Massachusetts, United States of America

Hours

40

Pay Details

$23.75 - $31.00 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business

Personal & Commercial Banking

Job Description

This role plays a vital role in bringing TD’s human, relationship-driven banking experience to life. As a trusted partner to clients, the role delivers everyday banking and supports consumer product needs by building meaningful relationships with accuracy, confidence, and clarity—helping clients feel informed, supported, and empowered to achieve their financial goals while consistently adhering to TD’s risk and regulatory standards.

Depth & Scope

• Combines transactional excellence with the capability to help clients find the right solutions through needs based engagement. Delivers everyday banking and basic consumer account opening/maintenance while proactively engaging clients in meaningful conversations, helping them understand their options, and connecting them to appropriate partners
• Can serve as first point of contact for clients as they serve as the hospitality ambassador of the bank location, seamlessly guiding traffic flow while delivering a high touch client experience
• Delivers accurate, efficient everyday banking transactions while deepening relationships by proactively identifying needs and opportunities that will help clients reach their financial goals and referring clients to appropriate partners to help clients achieve their financial objectives
• Demonstrates broad knowledge of banking products and services to utilize insights, tools and resources to evaluate and recommend client solutions
• Engages in inbound and outbound acquisition efforts, accountable for recognizing client needs and initiating appropriate referrals to specialists, acting on deepening client relationships
• Performs and decisions a broad range of client transactions and multi-step activities within established financial limits
• Identifies and assesses client problems in straight forward situations using standard procedures and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretion. Can serve as an escalation point as needed

Education & Experience

• High school diploma or GED
• 1+ years demonstrated experience working with clients. Experience can include any of the following: volunteering, education, military experience
• Teller or cash-handling experience in a client facing/financial institution preferred
• Ability to work during operating hours to include evenings, weekends and holidays as scheduled
• Ability to complete required job-related training upon hire
• Strong organization skills to handle multiple tasks in a fast-paced environment
• Excellent communication