Relationship Banker I (PT)

Cathay Bank; Irvine (CA); On-site; USD 26,174 - 31,684; Full time

Job summary

Cathay Bank in Irvine, California, is looking for a Teller to manage transactions while offering exceptional customer service. You will be responsible for handling deposits, withdrawals, and cross-selling banking products.

Candidates should have customer service experience and a desire to learn the banking industry. The position offers a competitive pay ranging from $19.00 to $23.00 per hour depending on experience.

Qualifications

• Desire to learn the banking industry and help others.
• 6-12 months of relevant cash handling or customer service experience.
• Good oral and written communication skills.

Responsibilities

• Handle teller transactions and operational support.
• Open new accounts and cross-sell products.
• Resolve customer service issues.

Skills

Customer service skills

Cash handling

Communication skills

Detail-oriented

Organizational skills

Bilingual (English/Chinese)

Education

College degree in business, accounting or finance

Tools

Microsoft Word

Microsoft Excel

Banking software

Job description

People Drive Our Success

Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members’ drive and optimism. Together we can make a difference in the financial future of our communities.

General Summary

Responsible for primarily handling teller transactions, providing operational support, cross‑selling bank products/services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. As needed, will open accounts and refer customers to other areas of the bank as appropriate. Follow regulations and bank security procedures to protect customers as well as minimize risk to the bank.

Essential Functions

Operations

• Perform deposits and withdrawal transactions.
• Reconcile and balance teller cash drawer.
• Process outgoing wires.
• Perform essential functions of Safe Deposit box (e.g. entry, opening, maintenance).
• Assist customers with problem resolution.
• Assist in ATM balancing.
• Detect and report fraudulent or suspicious activities by completing BSA reporting as required, Currency Transactions Reports or Monetary Instrument Reports.

New Accounts

• Perform all aspects of new account opening procedures for all bank products/services.
• Answer customer inquiries, make appropriate financial solutions and recommendations and assist with problem resolution.
• Perform customer service functions such as check orders, change of address, return mail processing, supersede signature cards, and other account maintenance changes.
• Maintain confidentiality of customer information as well as Bank proprietary information.

Sales & Service

• Identify sales opportunities to cross‑sell bank products and services to ensure customers’ financial goals are met.
• Provide quality personalized customer service, maintain frequent customer contact to expand relationships and ensure customer retention.
• Maintain open communication with Bank business partners and make referrals as appropriate (e.g. Financial Advisors, Mortgage Loan Originators, Commercial Lenders).
• Proactively support branch new business promotions.

Qualifications

• College degree in business, accounting or finance preferred or related work experience, but not required.
• 6-12 months of cash handling, customer service in a retail environment, or sales experience preferred. Banking experience is a plus.
• Desire to learn the banking industry, help others, and work in a professional environment.
• PC literate and typing proficient. Previous experience with data entry, 10-key, banking software, and Microsoft Word, Excel, PowerPoint and Outlook a plus.
• Detail‑oriented and organized with good note‑taking and follow‑up skills.
• Good oral and written communication skills – can write clear messages, initiate conversations, and talk to customers about products and services.
• Good listening and interpersonal skills – can listen without interrupting, seeks clarification, responds professionally, and keeps emotions under control in difficult situations.
• Ability to work independently and as part of team.
• Ability to give and receive feedback to improve skills and job knowledge.
• Can maintain good attendance and arrive consistently at scheduled start time.
• Bilingual English/Chinese (Mandarin or Cantonese) preferred.
• Able and willing to commute as required for business needs.

Other Details

$19.00 – $23.00 / hour

Pay determined based on job‑related knowledge, skills, experience, and location. This position may be eligible for incentive compensation.

Cathay Bank is an Equal Opportunity and Affiliation Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision‑making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.