Relationship Banker I

Cathay Bank; Daly City (CA); On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Job summary

Cathay Bank is seeking a professional teller in Daly City, CA to handle deposits, withdrawals, and basic banking transactions. You will balance the cash drawer, process wires, and support new account opening while maintaining high service standards.

The role emphasizes cross-selling, customer problem resolution, and accurate data entry, with bilingual English/Chinese preferred and a strong focus on security and compliance.

Qualifications

• 6–12 months cash handling or customer service experience preferred.
• Banking experience is a plus.

Responsibilities

• Handle deposits and withdrawals with accuracy.
• Balance teller cash drawer and reconcile transactions.
• Process outgoing wires and safe deposit box duties.
• Assist customers with problem resolution and cross-sell bank products.
• Open new accounts and refer to appropriate bank areas.
• Maintain confidentiality of customer information.

Skills

Cash handling

Customer service

Sales activities

Bilingual English/Chinese

Attention to detail

Communication skills

Teamwork

Education

College degree preferred in business/finance

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

General Summary

Responsible for primarily handling teller transactions, providing operational support, cross‑selling bank products/services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. As needed, open accounts and refer customers to other areas of the bank as appropriate. Follow regulations and bank security procedures to protect customers as well as minimize risk to the bank.

Essential Functions

Operations

• Perform deposits and withdrawal transactions.
• Reconcile and balance teller cash drawer.
• Process outgoing wires.
• Essential functions of Safe Deposit box (e.g. entry, opening, maintenance).
• Assist customers with problem resolution.
• Assist in ATM balancing.
• Detect and report fraudulent or suspicious activities by completing BSA reporting as required, Currency Transactions Reports or Monetary Instrument Reports.

New Accounts

• Perform all aspects of new account opening procedures for all bank products/services.
• Answer customer inquiries, make appropriate financial solutions and recommendations and assist with problem resolution.
• Perform customer service functions such as check orders, change of address, return mail processing, supersede signature cards, and other account maintenance changes.
• Maintain confidentiality of customer information as well as Bank proprietary information.

Sales & Service

• Identify sales opportunities to cross‑sell bank products and services to ensure customers' financial goals are met.
• Provide quality personalized customer service, maintain frequent customer contact to expand relationships and ensure customer retention.
• Maintain open communication with Bank business partners and make referrals as appropriate (e.g. Financial Advisors, Mortgage Loan Originators, Commercial Lenders).
• Proactively support branch new business promotions.

Qualifications

• College degree in business, accounting or finance preferred or related work experience.
• 6‑12 months of cash handling, customer service in a retail environment, or sales experience preferred. Banking experience is a plus.
• Desire to learn the banking industry, help others, and work in a professional environment.
• PC literate and typing proficient. Previous experience with data entry, 10‑key, banking software, and Microsoft Word, Excel, PowerPoint and Outlook a plus.
• Detail‑oriented and organized with good note‑taking and follow‑up skills.
• Good oral and written communication skills – can write clear messages, initiate conversations, and talk to customers about products and services.
• Good listening and interpersonal skills – can listen without interrupting, seeks clarification, responds professionally, and keeps emotions under control in difficult situations.
• Ability to work independently and as part of a team.
• Ability to give and receive feedback to improve skills and job knowledge.
• Can maintain good attendance and arrive consistently at scheduled start time.
• Bilingual English/Chinese (Mandarin or Cantonese) preferred.
• Able and willing to commute as required for business needs.

Other Details

$19.00 – $23.00 per hour. Pay determined based on job‑related knowledge, skills, experience, and location. This position may be eligible for incentive compensation.

Cathay Bank offers full‑time employees a competitive benefits package, including medical, dental, vision, life and long‑term disability insurance; flexible spending accounts; health savings accounts with company contributions; voluntary coverages; and a 401(k) plan.

Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision‑making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.