Relationship Banker I - Mashpee

Mutual Bancorp and its Subsidiaries; Mashpee (MA); On-site; USD 28,000 - 31,000; Full time

Job summary

Mutual Bancorp and its Subsidiaries is seeking a Relationship Banker I at our Cape Cod 5 Retail Banking Center in Mashpee, MA. You will handle daily banking transactions, assist customers with inquiries, and support problem resolution in a full-service center.

The role emphasizes building customer relationships, acquiring product knowledge, and adhering to bank policies. Education includes a preference for a Bachelor’s degree with eligibility for NMLS and Notary Public commission.

Qualifications

• Six months cash handling experience preferred.
• Six months customer service experience preferred.
• Prior customer relationship building experience.
• Cyber security awareness.
• Strong verbal and written communication skills.
• Critical thinking, decision making and problem solving skills.
• Cyber security awareness to protect the digital environment, Bank, and customers.

Responsibilities

• Develops rapport with customers, greeting customers by name and understanding account ownership types.
• Provide excellent customer care relative to daily transactions, addressing inquiries and problem resolution.
• Performs basic banking transactions including deposits, loan payments, cash verification, endorsements, money orders and savings bond redemption.
• Safeguards customer trust by upholding confidentiality.
• Develop knowledge of Bank's products and services; seek assistance for development needs.
• Must comply with all laws, regulations, policies, and procedures.
• Timely completion of learning activities.
• Participate in Banking Center meetings and coaching sessions.
• Engage in community groups and events.
• Additional duties as assigned.

Skills

Customer service

Cash handling

Communication

Problem solving

Cyber security awareness

Teamwork

Education

Bachelor's degree preferred

Associates or better

High School or better

Job description

Mashpee Banking Center
10 North Market St
Mashpee, MA 02649, USA

• Pay or shift range: $20 USD to $22.36 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Salary Grade: 12R

SUMMARY:

In this customer-facing role, the Relationship Banker I will provide exceptional customer care to the Bank's customers assisting them with banking transactions, addressing inquiries and assisting with problem resolution at a full-service Cape Cod 5 Retail Banking Center location.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

• Develops rapport with customers, greeting customers by name, understand account ownership types and authority, being responsive and timely with correspondence and problem resolution, while display a caring attitude (GUEST philosophy)
• Provide excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures
• Performs basic banking transactions including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer's check issuance and savings bond redemption
• Safeguards customer trust by upholding duty of customer confidentiality
• Works to develop a comprehensive knowledge of the Bank's products and services offered, taking responsibility to request assistance for further development needs
• Must comply with all required laws, regulations, policies, and procedures
• Timely completion of all assigned learning activities
• Actively participate in Banking Center meetings and one-on-one coaching sessions
• Participation/volunteerism in community groups and events
• Additional duties as assigned

EDUCATION, CERTIFICATIONS:

• Bachelor's degree preferred
• Eligible for Nationwide Mortgage Licensing System (NMLS) registration
• Eligible for Notary Public commission

KNOWLEDGE, SKILLS & ABILITIES:

• Minimum six months' cash handling experience preferred
• Minimum six months' customer service experience
• Prior customer relationship building experience
• Cyber security awareness
• Strong verbal and written communication skills
• Critical thinking, decision making and problem-solving skills
• Must have cyber security awareness to protect the digital environment, the Bank, and customers

COMPETENCIES:

• Courage
• Technology Savviness/Digital Enthusiast
• Financial Comprehension
• Adaptability and Flexibility
• Eager and Agile Learner

Qualifications

Education

Required

Associates or better.

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.