Relationship Banker I - Mashpee

The Cape Cod Five Cents Savings Bank; Mashpee (MA); Presencial; USD 42.000 - 65.000; Jornada completa

Descripción de la vacante

The Cape Cod Five Cents Savings Bank is seeking a Relationship Banker I to deliver exceptional customer care at a full-service Cape Cod 5 Retail Banking Center location. You will assist customers with banking transactions, answer inquiries, and help resolve problems with a friendly, professional approach.

Responsibilities include handling deposits and loan payments, ensuring confidentiality, and maintaining knowledge of bank products and services.

Formación

• Six months of cash handling experience preferred.
• Six months of customer service experience preferred.
• Prior customer relationship building experience required.
• Cyber security awareness is essential.

Responsabilidades

• Develops rapport with customers and greets them by name, handling inquiries and resolving issues with a caring attitude.
• Performs basic banking transactions including deposits, loan payments, check cashing, and money orders.
• Safeguards customer trust by maintaining confidentiality and following bank policies.
• Builds knowledge of the bank's products and services and seeks assistance for development needs.
• Complies with all applicable laws, regulations, policies, and procedures.
• Completes assigned learning activities in a timely manner.

Conocimientos

Cash handling

Customer service

Verbal and written communication

Cyber security awareness

Problem solving

Educación

Bachelor's degree preferred

NMLS registration eligible

Notary Public commission eligible

Descripción del empleo

Salary Grade: 12R

SUMMARY:

In this customer-facing role, the Relationship Banker I will provide exceptional customer care to the Bank's customers assisting them with banking transactions, addressing inquiries and assisting with problem resolution at a full-service Cape Cod 5 Retail Banking Center location.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

1. Develops rapport with customers, greeting customers by name, understand account ownership types and authority, being responsive and timely with correspondence and problem resolution, while display a caring attitude (GUEST philosophy)
2. Provide excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures
3. Performs basic banking transactions including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer's check issuance and savings bond redemption
4. Safeguards customer trust by upholding duty of customer confidentiality
5. Works to develop a comprehensive knowledge of the Bank's products and services offered, taking responsibility to request assistance for further development needs
6. Must comply with all required laws, regulations, policies, and procedures
7. Timely completion of all assigned learning activities

   EDUCATION, CERTIFICATIONS:

   • Bachelor's degree preferred
   • Eligible for Nationwide Mortgage Licensing System (NMLS) registration
   • Eligible for Notary Public commission

   KNOWLEDGE, SKILLS & ABILITIES:

   • Minimum six months' cash handling experience preferred
   • Minimum six months' customer service experience
   • Prior customer relationship building experience
   • Cyber security awareness
   • Strong verbal and written communication skills
   • Critical thinking, decision making and problem-solving skills
   • Must have cyber security awareness to protect the digital environment, the Bank, and customers

   COMPETENCIES:

   • Courage
   • Technology Savviness/Digital Enthusiast
   • Financial Comprehension
   • Adaptability and Flexibility
   • Sales Aptitude
   • Eager and Agile Learner

   Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.