Experienced Banker - Centerville

Mutual Bancorp and its Subsidiaries; Centerville (MA); On-site; USD 35,000 - 43,000; Full time

Job summary

Mutual Bancorp and its Subsidiaries in Massachusetts is seeking a Relationship Banker III at a Cape Cod 5 Retail Banking Center. In this customer-facing role, you will handle daily transactions, inquiries, and problem resolution while mentoring RB I and II teammates.

You will introduce and cross-sell deposit and consumer loan products, build trust, uphold confidentiality, and participate in meetings. Strong attention to security and compliance is required.

Qualifications

• Minimum two years banking experience.
• Ability to mentor RB I and RB II team members.
• Ability to independently complete transactions and platform services.
• Strong judgement and customer service mindset.
• Adherence to laws, regulations and bank policies.

Responsibilities

• Develops rapport with customers and greets them by name.
• Provides excellent customer care for daily transactions and inquiries.
• Performs deposits, loan payments, check cashing and money orders.
• Safeguards customer confidentiality.
• Complies with applicable laws, regulations, policies and procedures.
• Participates in Banking Center meetings and coaching.
• Handles opening/closing activities of the Banking Center.
• Advises on deposits and consumer loan products to meet needs.
• Identifies referrals to other lines of business.
• Maintains knowledge of Bank products/services; seeks development as needed.
• Assists customers with home equity and other consumer loan applications.
• engages in community groups/volunteering.
• Performs other duties and mentoring RB I/II staff as needed.

Skills

Mentor RB I/II

Two years banking experience

Customer relationship building

Cash handling & transactions

Problem solving

Excellent communication

Compliance & security awareness

Education

Bachelor's degree or higher

Job description

• Pay or shift range: $25.75 USD to $30.90 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Salary Grade: 14R

SUMMARY:

In this customer-facing role, the Relationship Banker III will provide exceptional customer care to the Bank’s customers assisting them with daily transactions, inquiries, problem resolution and banking transactions at a full-service Cape Cod 5 Retail Banking Center location. The Relationship Banker III will also serve as a mentor to the staff in the RB I and II roles.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

• Develops rapport with customers, greeting customers by name, understand account ownership types and authority, being responsive and timely with correspondence and problem resolution, while display a caring attitude (GUEST philosophy)
• Provide excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures
• Performs banking transactions including: processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer’s check issuance and savings bond redemption
• Safeguards customer trust by upholding duty of customer confidentiality
• Must comply with all required laws, regulations, policies and procedures
• Timely completion of all assigned learning activities
• Actively participate in Banking Center meetings and one-on-one coaching sessions
• Fulfills all Banking Center opening and closing activities
• Introduces and advises on the Bank's deposit and consumer loan products and services to appropriately meet customer needs in a proactive manner
• Proficient in determining customers’ financial needs and identifies referrals to other business lines, e.g., Investment Services, TAM, Commercial, Cash Management, etc.
• Works to develop and maintain a comprehensive knowledge of the Bank’s products and services offered, taking responsibility to request assistance for further development needs, including consumer, business, non-profit, retirement, digital banking, debits cards, etc.
• Assists customers in preparing loan applications for home equity products and other consumer loans
• Participation/volunteerism in community groups and events
• Additional duties as assigned
• Responsible for providing overrides and mentoring for RB I and II staff

EDUCATION, CERTIFICATIONS:

• Nationwide Mortgage Licensing System (NMLS) registration
• Notary Public commission

KNOWLEDGE, SKILLS & ABILITIES:

• Minimum two years banking experience
• Ability to mentor RB I and RB II team members
• Ability to independently complete transactions and all platform services, including transactions, account opening (business and personal), home equity loans and lines, IRAs, etc.
• Ability to execute more complex account openings and transactions independently, e.g., business accounts,
• Demonstrated high level of judgement
• Demonstrated ability to fulfill the Banking Center opening and closing activities
• Proven customer relationship building experience
• Ability to act as Banking Center vault custodian
• Strong verbal and written communication skills
• Critical thinking, decision making and problem solving skills
• Must have cyber security awareness to protect the digital environment, the Bank, and customers
• Ability to demonstrate core competencies for Relationship Banker III level

COMPETENCIES:

• Courage
• Technology Savviness/Digital Enthusiast
• Financial Comprehension
• Adaptability and Flexibility
• Eager and Agile Learner

Qualifications

Education

Required

Bachelors or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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