Relationship Banker I - Float

Trustmark National Bank; Jackson (MS); On-site; USD 35,000 - 55,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen Relationship Banker I, der für die Identifizierung von Kundenbedürfnissen und die Empfehlung passender Bankprodukte verantwortlich ist. Diese spannende Rolle erfordert proaktive Verkaufs- und Servicebemühungen, um die Kundenzufriedenheit und -bindung zu verbessern. Die Position erfordert auch die Verarbeitung von Bargeld- und Nicht-Bargeldtransaktionen sowie die Einhaltung der Sicherheitsstandards. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Ein Jahr Erfahrung im Verkauf oder Kundenservice erforderlich.
• Starke zwischenmenschliche und Kommunikationsfähigkeiten.

Responsibilities

• Identifizieren Sie Kundenbedürfnisse und machen Sie geeignete Empfehlungen.
• Verkaufen und kreuzen Sie Konten und Kreditprodukte.

Skills

Kundenservice

Verkaufskompetenz

Mathematische Fähigkeiten

Detailorientierung

Zeitmanagement

Interpersonelle Fähigkeiten

Education

High School Diploma oder GED

Bachelor-Abschluss (in lieu of experience)

Tools

Computerkenntnisse

Job description

Relationship Banker I - Float

Location

US-MS-Greater Jackson Area

Job ID

2025-18479

Category

Branch Banking

Type

Regular Full-Time

Job Grade

5

FLSA Status

Non-Exempt

Working Hours

35-40 hours weekly |Monday - Friday 8 AM - Close /with a Saturday 9 AM - 12 PM rotation

Job Location: Company

Retail Pool - 10016

Overview

Relationship Bankers are responsible for identifying customer needs and matching them with the appropriate bank products and services to enhance a current or prospective customer's satisfaction, loyalty, and financial well-being. Utilizing proactive sales/service efforts coupled with the recognition of referral opportunities, Relationship Bankers will deepen customer relationships while also processing a variety of cash and non-cash transactions.

Relationship Banker I - Floaters will travel between assigned branch locations for a period up to six months following hire date and will be encouraged to apply for open positions in the interim.

Responsibilities

Identify customer needs and make the appropriate referrals through proactive sales/service efforts
• Service, sell, and cross-sell deposit accounts, loan products, insurance products, cash management services, etc.
• Deliver an exceptional customer experience that follows Trustmark's service standards
• Continually safeguard the bank's assets and security of the working environment while processing transactions accurately (deposits and withdrawals for transaction accounts, collection items, wire transfers, credit card transactions, loan payments and the opening, closing and other maintenance of customer accounts)
• Balances cash drawer daily for both the cash totals and to ensure appropriate document has been executed
• Achieve sales and referral goals quarterly while providing excellent customer service and utilizing opportunities to transform service into sales
• Making outreach calls to customers and/or prospects
• Comply with the bank's guidelines, policies, procedures, and standards of performance
• Travel between branch locations
• Perform additional duties as assigned

Qualifications

• High school diploma or GED
• One year of sales or customer service experience (in lieu of experience, Bachelor's degree is acceptable).
• Able to use basic math concepts and can handle routine transactions and close out the cash drawer
• Exceptional customer service skills with the ability to learn and communicate Trustmark products
• Pass appropriate assessment tests related to customer service and math skills
• Able to meet sales goals in a retail environment
• Basic computer skills and the ability to learn internal technology systems to perform work tasks
• Strong interpersonal and communication skills both verbal and written
• Time management skills
• Detail-oriented with a focus on quality and accuracy
• Demonstrate professional appearance and mannerisms as this position works with the public on a daily basis
• Experience in maintaining and balancing a cash drawer preferred

Physical Requirements/Working Conditions: Must be able to sit or stand for long periods of time and use computer keyboard and/or mouse, while viewing computer screens. Must be able to lift at least 20 pounds in order to process boxed or bagged coins.

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.