Relationship Banker I: Customer Service & Sales

Banterra Bank; Carterville (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, vision, and life ins.

401(k) plan

Tuition assistance

Company-paid training

Job summary

The Relationship Banker I at Banterra Bank in Carterville, Illinois, serves as a teller and customer service advocate for banking customers. This role emphasizes building banking knowledge and delivering exceptional service to reinforce the company’s reputation for reliability.

The ideal candidate will be proactive, detail-oriented, and capable of cross-selling products while providing professional in-person and phone assistance to customers.

Qualifications

• Excellent communication and written skills.
• Proactive, upbeat approach with adaptability to stress.
• Accurately process transactions while delivering service.
• Identify opportunities to recommend products/services to customers.
• Resolve discrepancies or errors with minimal supervision.
• Strong organizational and time-management skills.

Responsibilities

• Deliver exceptional customer service by executing deposits, withdrawals, loan payments, and account openings.
• Handle customer calls professionally and empathetically.
• Balance cash drawer and maintain funds within limits.
• Provide transactional services (checks, money orders, etc.) with compliance.
• Promote and cross-sell bank products; connect customers to appropriate departments.
• Maintain teller station and balance vault cash; support daily reconciliation.

Skills

Communication

Cash handling

Customer service

Cross-selling

Organization

Problem solving

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office

Job description

The Relationship Banker I at Banterra Bank in Carterville, Illinois, serves as a teller and customer service advocate for banking customers. This role emphasizes building banking knowledge and delivering exceptional service to reinforce the company’s reputation for reliability.

The ideal candidate will be proactive, detail-oriented, and capable of cross-selling products while providing professional in-person and phone assistance to customers.