Relationship Banker I — Customer-First Banking

Regions Bank; Indianapolis (IN); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Bank in Indianapolis, IN is seeking a Relationship Banker I to deliver exceptional customer experiences on the cash line and over the phone. You will process transactions, identify customer needs, and connect clients with product solutions to support their financial wellness.

The role emphasizes relationship-building, guidance on digital banking, and collaboration with branch teammates to meet targets.

Qualifications

• High School Diploma or GED required.
• Ability to work Saturdays as needed.
• Ability to handle cash and process cash transactions.
• Ability to communicate in person, on the phone, and through electronic channels.
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor.
• Ability to walk and stand for extended periods of time.
• Ability to lift up to twenty (20) pounds.
• One year of banking, cash-handling, and/or customer service experience preferred.

Responsibilities

• Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other teller transactions.
• Answers customer inquiries regarding products and services and fulfills basic servicing requests, such as new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution.
• Develops relationships with customers and stays informed about their relationship with the bank.
• Educates customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings.
• Assists branch and team members with basic tasks to aid in customer problem resolution.
• Refers customers to internal experts when more complex financial goals and needs are recognized.
• Follows bank processes and adheres to laws and regulations, including duties from the Branch Manager; manages risk as a branch team member.
• Achieves branch targets by identifying customer needs and offering Regions’ solutions.
• May conduct outbound calls to educate customers on technology and assist with financial needs.

Skills

Cash handling

Customer service

Communication

Computer skills

Cash transactions

Education

High School Diploma or GED

Job description

Regions Bank in Indianapolis, IN is seeking a Relationship Banker I to deliver exceptional customer experiences on the cash line and over the phone. You will process transactions, identify customer needs, and connect clients with product solutions to support their financial wellness.

The role emphasizes relationship-building, guidance on digital banking, and collaboration with branch teammates to meet targets.