Relationship Banker I — Customer Experience & Growth

Regions Bank; Byram (MS); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Paid vacation/sick time

401K with company match

Medical, dental, and vision benefits

Disability benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate volunteer program

Job summary

Regions Bank in Byram, Mississippi is hiring a Relationship Banker I to deliver exceptional customer service on the teller line and over the phone, processing transactions and addressing customer needs.

You will build relationships, promote digital banking, and support branch goals while collaborating with partners for more complex financial requests. A high school diploma is required; Saturday work is possible; overtime may apply.

Qualifications

• High School Diploma or GED.
• Ability to work Saturdays as needed.
• Ability to handle cash transactions.
• Ability to communicate in person, on the phone, and through electronic channels.
• Ability to use a computer regularly, including typing and monitoring.
• Ability to walk and stand for extended periods.
• Ability to lift up to twenty pounds.
• One year banking, cash-handling, and/or customer service experience preferred.

Responsibilities

• Provides a consistent optimal customer experience on the cash line while handling transactions.
• Answers inquiries and fulfills basic servicing requests (cards, info changes, PIN resets, checks).
• Develops relationships with customers and stays informed about their banking needs.
• Educates customers on standard products and digital solutions (mobile/online/ATM).
• Assists team members with tasks to resolve customer issues.
• Refers complex financial goals to internal experts when needed.
• Follows bank processes and ensures sound banking practices and risk reporting.
• Works toward branch targets by identifying customer needs and offering Regions solutions.
• May conduct outbound calls to educate customers about technology and services.

Skills

Cash handling

Customer service

Digital banking support

Communication skills

Multitasking

Team collaboration

Education

High School Diploma or GED

Job description

Regions Bank in Byram, Mississippi is hiring a Relationship Banker I to deliver exceptional customer service on the teller line and over the phone, processing transactions and addressing customer needs.

You will build relationships, promote digital banking, and support branch goals while collaborating with partners for more complex financial requests. A high school diploma is required; Saturday work is possible; overtime may apply.