Relationship Banker I — Customer-Centric Banking Pro

Veraban; Temple (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Veraban in Temple, TX is seeking a Relationship Banker I to serve customers face-to-face, handle transactions, and open basic accounts. You will diagnose customer needs and refer suitable products under the supervision of the Retail Branch Manager.

Role requires a high school diploma, excellent communication, and a strong customer-service orientation. Prior banking or financial service experience is a plus, with a focus on accuracy and regulatory compliance.

Qualifications

• Excellent customer service experience and communication skills.
• Ability to educate customers on basic banking products and services.
• Strong attention to detail and accuracy in processing transactions.
• Comfort with using basic office equipment and bank systems.

Responsibilities

• Uncover customer needs and match them to appropriate bank products or refer to internal resources for advanced services.
• Provide professional and proactive customer service for new and existing accounts; assist with inquiries and resolve issues.
• Process basic transactions such as deposits, withdrawals, and negotiable instruments using bank systems.
• Maintain knowledge of bank processes, policies, and regulatory requirements.
• Handle requests including temporary checks, debit cards, check orders, stop payments, wire transfers, and loan payments.
• Support branch and lending staff with clerical duties as assigned.
• Greet visitors and direct them to the appropriate staff.

Skills

Customer service

Communication

Attention to detail

Multitasking

Professional appearance

Computer skills

Education

High school diploma or equivalent

Job description

Veraban in Temple, TX is seeking a Relationship Banker I to serve customers face-to-face, handle transactions, and open basic accounts. You will diagnose customer needs and refer suitable products under the supervision of the Retail Branch Manager.

Role requires a high school diploma, excellent communication, and a strong customer-service orientation. Prior banking or financial service experience is a plus, with a focus on accuracy and regulatory compliance.