Relationship Banker I: Build Client Trust & Loans

U.S. Bank; Manhattan Beach (CA); On-site; USD 32,000 - 39,000; Full time

Job summary

U.S. Bank is seeking a Relationship Banker to build trusted relationships with customers by meeting face to face and providing tailored financial guidance. You will assess needs, open accounts, process transactions, and promote digital tools to enhance the client experience.

The role emphasizes proactive outreach, knowledge of banking products, and a strong customer-service mindset to deliver accurate, high-quality service in a busy branch environment.

Qualifications

• High school diploma or equivalent.
• Typically has less than four years of job-related, retail banking experience or a combination of experience and commensurate training.
• Proven ability to build and foster relationships with clients through proactive outreach and follow up
• Ability to effectively engage and communicate with clients
• Thorough knowledge of applicable bank and branch policies, procedures and support systems
• Proven customer service and interpersonal skills
• Experience with using and demonstrating digital products and self-service technologies
• Ability to explore and identify a customer’s true needs while leveraging a digital first mindset
• Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively
• Experience in the financial services industry preferred

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs, and banking channel preferences.
• Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients.
• Maintains a working knowledge of consumer and business banking products and services including digital products and self-service technologies.
• Provides a consistent optimal client experience, including greeting clients and processing basic transactions.
• Develops collaborative partnerships with branch team members and partners to best serve clients.
• Opens new consumer and business accounts, completes service requests and submits credit applications.
• Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs.
• Leverages available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy.

Skills

Relationship building

Client communication

Bank policies

Customer service

Digital products

Digital-first mindset

Recommendations

Financial services experience

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Relationship Banker to build trusted relationships with customers by meeting face to face and providing tailored financial guidance. You will assess needs, open accounts, process transactions, and promote digital tools to enhance the client experience.

The role emphasizes proactive outreach, knowledge of banking products, and a strong customer-service mindset to deliver accurate, high-quality service in a busy branch environment.