Relationship Banker I

Cathay Bank; California; On-site; USD 26,000 - 32,000; Full time

Job summary

Cathay Bank is hiring a Relationship Banker I to deliver exceptional service, process banking transactions, open new accounts, and help customers find financial solutions. This role supports multiple California branch locations and offers opportunities for career growth in banking and financial services.

The position emphasizes customer focus, accurate processing, and collaboration with the branch team to meet business objectives and regulatory requirements.

Qualifications

• High school diploma or equivalent; associate/bachelor preferred.
• 6–12 months of customer service or cash handling experience.
• Banking experience is a plus but not required.
• Proficiency with computers and MS Office.
• Bilingual English/Chinese preferred.

Responsibilities

• Process deposits, withdrawals, and other customer transactions accurately and efficiently.
• Open and maintain consumer deposit accounts.
• Assist customers with account servicing needs and issue resolution.
• Identify opportunities to recommend bank products and services.
• Support branch operations while adhering to bank policies, procedures, and regulatory requirements.
• Build and maintain positive customer relationships.

Skills

Strong communication

Customer service

Organizational skills

Bilingual English/Chinese

Education

Associate or Bachelor's degree in Business/Finance

Tools

Microsoft Office

Job description

Relationship Banker I

Start your banking career with a team that invests in your success.

We are seeking a customer-focused Relationship Banker I to provide exceptional service, process banking transactions, open new accounts, and help customers identify financial solutions that meet their needs. This is an excellent opportunity for individuals looking to build a career in banking and financial services.

We're Hiring Across Multiple Locations

We are actively hiring for Relationship Banker I opportunities at several branch locations. Candidates may be considered for current and future openings based on business needs and geographic preference.

Branch Locations:

• Rowland Height Branch: 17432 Colima Rd, Rowland Heights, CA 91748
• City of Industry Branch: 1250 Fullerton Rd, City of Industry, CA 91748
• West Covina Branch: 2672 E Garvey Ave S, West Covina, CA 91791
• Diamond Bar Branch: 1195 S Diamond Bar Blvd, Diamond Bar, CA 91765

Key Responsibilities

• Process deposits, withdrawals, and other customer transactions accurately and efficiently.
• Open and maintain consumer deposit accounts.
• Assist customers with account servicing needs and issue resolution.
• Identify opportunities to recommend bank products and services.
• Support branch operations while adhering to bank policies, procedures, and regulatory requirements.
• Build and maintain positive customer relationships.

Qualifications

• High school diploma or equivalent required. Associate's or Bachelor's degree in Business, Finance, Accounting, or a related field preferred.
• 6-12 months of customer service, retail sales, cash handling, or related experience preferred.
• Banking experience is a plus, but not required.
• Strong communication, customer service, and organizational skills.
• Proficiency with computers and Microsoft Office applications.
• Bilingual English/Chinese (Mandarin or Cantonese) preferred.

Why Join Us?

• Competitive salary and benefits.
• Comprehensive training and career development opportunities.
• Supportive team environment.
• Opportunity to grow within the banking industry.
• Salary Range: $19.00 - $23.00 Hourly

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.