Relationship Banker - Gender Rd/Columbus Downtown Offices

Park National Corporation; Columbus (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

Park National Corporation is seeking a customer-focused personal banker to deliver exceptional service and build lasting relationships with retail customers.

The role emphasizes cross-selling, digital product adoption, and accurate handling of transactions, with travel within the Park National footprint expected as part of branch operations.

Qualifications

• Customer-facing experience in retail banking or service industries.
• Strong verbal and written communication abilities.
• Proven ability to cross-sell products and advise customers.

Responsibilities

• Provide exceptional service to customers, prospective customers, and bank associates.
• Foster and strengthen retail banking relationships and resolve customer issues.
• Coordinate sales efforts across branches and lines of business.
• Act as the customer's personal banker and promote digital product adoption.
• Cross-sell products and perform related account maintenance tasks.
• Originate and maintain customer accounts including deposit and digital products.
• Address customer inquiries and process transactions promptly and accurately.
• Support branch operations and assist with data reporting as needed.

Skills

Customer service

Communication

Sales skills

Digital literacy

Basic computer skills

Job description

Description

*Role not eligible for sponsorship*

RESPONSIBILITIES

• Provide exceptional service to customers, prospective customers, and bank associates by ensuring prompt, professional interactions that fully align with Park Promises and Serving More standards.
• Foster and strength retail banking customer relationships and resolve basic to moderately complex customer issues/concerns.
• Coordinate sales efforts, retail, and business relationship management activities ensuring effective analysis and communication across all lines of business such as the Banking Center Network, Mortgage Lending, Commercial/Cash Management, Wealth Management)
• Act as the customer's personal banker, utilizing the bank's Contact Management philosophy and strategy to strengthen relationships, offer products and services that align with customer needs, and provide exceptional customer services.
• Execute retail banking initiatives and strategies through consultative relationship management.
• Cross sell products and services and perform related clerical functions, such as account and customer maintenance
• Originate, retain, and maintenance customer accounts, including but not limited to Retail Deposit Accounts, Digital Products and Services, Small Business Deposit Accounts.
• Address a variety of customer inquiries and complete transactions promptly, accurately, and within designated authority; requests, may be in person, by phone, virtual, and/or digital/website (including processing teller transactions, as needed).
• Act as advocate of digital product adoption for customers and internal support for branch associates
• Assist Branch Management with daily Branch Operations duties such as generating reports and gathering data, as needed
• Complete ongoing product knowledge, digital product knowledge, financial services and sales-oriented training in addition to all required course training to sustain broad base of product, service and sales knowledge
• Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Travel within the Park National footprint is expected.
• Other duties as assigned

COMPETENCIES

• Interpersonal/Customer Service Skills
• Written and Verbal Communication
• Ability to understand and follow directions
• Adaptable to change
• Basic computer skills
• Ability to influence others