Relationship Banker - Ontario Office

Park National Bank; Ontario (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

Park National Bank seeks a Branch Customer Service representative to deliver exceptional service to customers and colleagues. You will act as the personal banker, open and maintain accounts, resolve issues, and contribute to sales across the Banking Center Network. The role requires strong communication, teamwork, and a commitment to Park Promises.

Travel within the Park National footprint is expected. You will also support digital product adoption, assist with daily branch operations, and

Qualifications

• Minimum high school education required.
• Strong customer service and communication skills.
• Ability to work in a fast-paced retail banking environment.
• Willingness to travel within Park National footprint.

Responsibilities

• Provide exceptional service to customers and bank associates.
• Foster retail banking relationships and resolve customer issues.
• Coordinate sales efforts across Banking Center Network.
• Act as the customer's personal banker to strengthen relationships.
• Execute retail banking initiatives through consultative management.
• Cross-sell products and perform account maintenance.
• Originate and maintain customer accounts, including deposits.
• Assist with inquiries and complete transactions in person, by phone, or digitally.
• Advocate digital product adoption and support branch staff.
• Assist Branch Management with daily operations and data reports.
• Complete product and sales training to maintain knowledge.
• Adhere to compliance and risk management requirements.
• Deliver high service level within Serving More standards.
• Travel within Park National footprint is expected.
• Other duties as assigned.

Skills

Customer Service

Written Communication

Teamwork

Sales Awareness

Multitasking

Problem Solving

Digital Literacy

Adaptability

Attention to Detail

Education

High School Diploma

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

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• Posted on October 12, 2026

Locations

Showing 1 location

• On-site
• Branch Delivery
• Full-Time
• Requisition #: RELAT007013

Description

*Role not eligible for sponsorship*

RESPONSIBILITIES

• Provide exceptional service to customers, prospective customers, and bank associates by ensuring prompt, professional interactions that fully align with Park Promises and Serving More standards.
• Foster and strength retail banking customer relationships and resolve basic to moderately complex customer issues/concerns.
• Coordinate sales efforts, retail, and business relationship management activities ensuring effective analysis and communication across all lines of business such as the Banking Center Network, Mortgage Lending, Commercial/Cash Management, Wealth Management)
• Act as the customer's personal banker, utilizing the bank's Contact Management philosophy and strategy to strengthen relationships, offer products and services that align with customer needs, and provide exceptional customer services.
• Execute retail banking initiatives and strategies through consultative relationship management.
• Cross sell products and services and perform related clerical functions, such as account and customer maintenance
• Originate, retain, and maintenance customer accounts, including but not limited to Retail Deposit Accounts, Digital Products and Services, Small Business Deposit Accounts.
• Address a variety of customer inquiries and complete transactions promptly, accurately, and within designated authority; requests, may be in person, by phone, virtual, and/or digital/website (including processing teller transactions, as needed).
• Act as advocate of digital product adoption for customers and internal support for branch associates
• Assist Branch Management with daily Branch Operations duties such as generating reports and gathering data, as needed
• Complete ongoing product knowledge, digital product knowledge, financial services and sales-oriented training in addition to all required course training to sustain broad base of product, service and sales knowledge
• Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Travel within the Park National footprint is expected.
• Other duties as assigned

COMPETENCIES

• Interpersonal/Customer Service Skills
• Written and Verbal Communication
• Ability to understand and follow directions
• Adaptable to change
• Basic computer skills
• Ability to influence others
• Ability to build collaborative relationships
• Ability to work as part of a team
• Able to multitask or juggle priorities
• Problem/Situation Analysis
• Technical Expertise
• Creativity

EDUCATION - CERTIFICATIONS - WORK EXPERIENCE

- High