Relationship Banker - Float

MVB Bank; Morgantown (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Health Savings Account (HSA) / Health

401K Salary Deferral Plan

Paid Time Off and Vacation Purchase

Job summary

MVB Bank in Morgantown, WV is hiring a Relationship Banker I to welcome clients and build strong relationships through excellent service. You will assist with account opening, servicing, and routine transactions while maintaining compliance and professional conduct with customers and teammates.

The role serves as a first step toward advancing to RBII, with opportunities to grow within a supportive banking team across the Mid-Atlantic region.

Qualifications

• High school diploma or equivalent.
• 2 years cash handling experience or equivalent customer service experience.
• 1 year or more in customer service in banking, financial services or goal driven sales position preferred.
• Solid oral and written communication skills.

Responsibilities

• Open new consumer accounts and provide account servicing.
• Answer client inquiries with clear, helpful communication.
• Identify customer needs and opportunities to grow relationships through a disciplined sales focus.
• Create and maintain strong client relationships and provide excellent service.
• Comply with bank security and operational policies/procedures.
• Perform client-facing transactions (deposits, withdrawals, payments) as needed on rotation.
• Assist with branch operations such as ITM balancing and daily procedures.

Skills

Customer service

Communication skills

Sales focus

Education

High school diploma or equivalent

Job description

Morgantown - Sabraton
Morgantown, WV 26505, USA

Description

ABOUT US

Here at MVB, our company culture defines the environment in which Team Members thrive. Our culture impacts a wide range of elements, including our purpose, values, expectations and goals that support growth and engagement – it is the secret sauce of our organization!
Our values live at the core of all that we do – Trust, Commitment, Teamwork, Adaptive, Respect, Love and Caring are our foundation for success.
MVB Financial Corp. (“MVB Financial” or “MVB”), the innovative financial holding company of MVB Bank, Inc., is publicly traded on The Nasdaq Capital Market® under the ticker “MVBF.” Through its subsidiary, MVB Bank, Inc., (“MVB Bank”) and the bank’s subsidiaries, MVB provides services to individuals and corporate clients in the Mid-Atlantic region, as well as to Fintech, Payment and Gaming clients throughout the United States. For more information about MVB, please visit www.mvbbanking.com.

Candidates must reside in one of the following states: West Virginia, Virginia, Texas, Florida, Ohio, Pennsylvania, Maryland, Washington D.C., New York, New Jersey, Arizona, North Carolina, Georgia, or South Dakota.

ABOUT THE ROLE

• As a Relationship Banker I, your primary responsibility is to make clients feel welcome and to establish relationships by providing an extraordinary client experience with every interaction. This role primarily is helping clients with account opening, account servicing/maintenance, and transaction processing. This role is intended as a first step toward becoming an experienced relationship banker and elevating to the Relationship Banker II role.

WHAT YOU’LL DO

• Responsible for opening new consumer accounts and services.
• Display excellent communication and servicing skills when engaging with clients through oral and written means.
• Identify customer needs during interaction while identifying opportunities to grow customer relationships through a disciplined sales focus.
• Create and maintain strong client relationships.
• Multi-task and offer a supportive team perspective.
• Comply with bank security and operational policies/procedures.
• Display excellent communication and servicing skills when engaging with clients through oral and written means.
• Master computer programs used to assist clients in daily needs as well as any software skills necessary for branch automation and efficiency such as service events, workflows, email, etc.
• Acquire and maintain through training and education an understanding of all regulatory compliance requirements as they relate to this
• Conduct client facing transactions such as deposits, withdrawals, payments, as needed on rotation, etc.
• Operate within guidelines for cash balancing and error resolution.
• Support operational functions such as ITM balancing, vault balancing, card @ once daily audits, shipment, open and closing, etc. as needed.
• Help clients with simple service issues such as debit card replacement, PIN changes, stop payments, dormant accounts, etc.
• Consistently demonstrate MVB Core
• Demonstrate desire to cross train by learning complex business account opening skills and treasury product sales and setup before transitioning to RBII role.
• Demonstrate the desire to participate in community relations events/activities (CRA).
• Maintain professionalism with clients at every touchpoint.

EDUCATION & WORK EXPERIENCE

• High school diploma or equivalent
• 2 years of cash handling experience or equivalent customer service experience
• 1 year or more in customer service in banking, financial services or goal driven sales position preferred.
• Solid oral and written communication skills

BENEFITS AT MVB

MVB Financial Corp., (“MVB”) offers an excellent selection of benefits for regular, part-time and full-time Team Members, including:

• Medical, Dental and Vision Insurance
• Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA)
• Short- and Long-Term Disability Plan
• Group Life Insurance
• 401K Salary Deferral Plan
• Wellness Program
• Education & Tuition Expense Reimbursement
• PTO and Unique Vacation Purchase Program
• Nationwide Pet Insurance Coverage

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.