Assistant Banking Center Manager

MVB Bank; Reston (VA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401K Salary Deferral Plan

Wellness Program

Education & Tuition Reimbursement

PTO and Vacation Purchase Program

Worldwide Pet Insurance

Job summary

MVB Financial Corp. is seeking an Assistant Banking Center Manager in Reston, VA. The role supports the Banking Center Manager, ensuring smooth operations, excellent client service, and effective relationship development within the branch portfolio.

The position emphasizes day-to-day branch operations, staff training, and adherence to policy and risk controls while supervising service quality and contributing to sales in the designated portfolio.

Qualifications

• High school diploma or equivalent.
• 1-2 years of experience in banking.
• 2-3 years of leadership experience.
• 2-3 years of operational experience in a fast-paced environment.
• 4+ years of customer service experience.
• Outstanding oral and written communication skills.

Responsibilities

• Master account opening processes and client maintenance.
• Serve as the ops and customer service expert in the banking center.
• Train RBI/RBII staff on transaction processing, account opening, product knowledge, service standards and policies.
• Onboard sophisticated product lines for commercial and treasury clients.
• Use computer programs and branch automation tools to assist clients and manage workflows and communications.
• Lead with a focus on sales, service, and risk controls to meet branch objectives.
• Promote branch culture of quality and continuous improvement.
• Develop new business and retain existing clients.

Skills

Customer service

Leadership

Communication

Education

High school diploma or equivalent

Job description

Here at MVB, our company culture defines the environment in which Team Members thrive. Our culture impacts a wide range of elements, including our purpose, values, expectations and goals that support growth and engagement – it is the secret sauce of our organization!

Our values live at the core of all that we do – Trust, Commitment, Teamwork, Adaptive, Respect, Love and Caring are our foundation for success.

MVB Financial Corp. (“MVB Financial” or “MVB”), the innovative financial holding company of MVB Bank, Inc., is publicly traded on The Nasdaq Capital Market® under the ticker “MVBF.” Through its subsidiary, MVB Bank, Inc., (“MVB Bank”) and the bank’s subsidiaries, MVB provides services to individuals and corporate clients in the Mid-Atlantic region, as well as to Fintech, Payment and Gaming clients throughout the United States. For more information about MVB, please visit www.mvbbanking.com .

Candidates must reside in one of the following states: West Virginia, Virginia, Texas, Florida, Ohio, Pennsylvania, Maryland, Washington D.C., New York, New Jersey, Arizona, North Carolina, Georgia, or South Dakota.

ABOUT THE ROLE

TheAssistant Banking Center Managerrole is a multipurpose role that includes service, operations, and customer experience. A top priority of this role is to make clients feel welcome and to establish relationships by providing an extraordinary client experience with every interaction. This role primarily is the back-up to the Banking Center Manager and ensures the branch is running smoothly and efficiently to allow the Banking Center Manager to develop client relationships and sales within their designated portfolio. This role has a focus on the day-to-day operations within the banking center as well as being the point of contact for the bankers. This role will be expected to complete and/or ensure all operational functions within the branch are completed per the Core Operations guidelines.

WHAT YOU’LL DO

• Master account opening process as well as any maintenance needs of clients.
• Be the expert within the banking center for any operational, procedural, or customer service issues with the ability to make quick decisions and answer simple todifficult questions.
• Ability to perform oroversee onthe job training forRBIand RBIIrolesin relation to transactionprocessing, accountopening and maintenance, product knowledge, service standards, procedures, customer issue resolution, operational policies,sales,etc.
• Expert withonboarding sophisticated product lines such as commercial clients and treasury clients.
• Proficient intechnical skillsin relation tocomputer programs used toassistclients in daily needs as well as any software skills necessary for branch automation and efficiency such as service events, workflows, email, etc.
• Superior leadership skillsin sales, service, operational efficiency, riskapplicationsand internal control whichmeetsbankobjectivesfor designatedlocation.
• Demonstrateandencourageculture withinbranchinwhich quality and continuous improvement on all performance accountabilities are understood andutilized.
• Develop new business and personal relationships while also focusing onretentionof existing clients.
• Ensure and/or performNSF processing and customeroutreachfor items that need to bedecisionedand that such decisions follow all procedural guidelines.
• Adhere to,mentor, and monitorteam members inbank security, complianceproceduresand internal/operational risk controlsin accordance withall applicable regulatory standards, requirements, and policies.
• Communicate and coach the branch staff onoverall companyobjectivesas well as individual departmentalobjectives. Work with team and management to achieve statedobjectives.
• Collaborate withBanking CenterManager to ensure issues within the branch are addressedtimelyand remediation is conducted to prevent further issues/errors.
• Work withBanking Center Manager to ensure wins are celebrated with the team and that a positiveteammorale ismaintained.
• Lead anatmosphere of collaboration across departmental areas to encourage teamwork across business lines as well asmaintaininga positive work environment between different departments within the bank.
• Actively engage intraining and learning opportunities to improve bank processes and personal understanding of position and future goals.
• Multi-task and offer a supportive team perspective.
• Conduct client facing transactions such as deposits, withdrawals, payments, as needed.
• Assistbranch team with operatingwithin guidelines for cash balancing and error resolution.Ensure any issues with cash balancing or error resolution arecleared upandreported onin a timely manner.
• Master, mentor,and/or perform operational functions such as ITM balancing, vault balancing, card @ once daily audits, shipment, open and closing,audits, alarm testing, daily/monthly documentation, facilities audit,etc.
• ConsistentlydemonstrateMVB CoreValues.
• Activelyparticipatein community relationsevents/activities(CRA).
• Maintain professionalism with clients at every touchpoint.

EDUCATION & WORK EXPERIENCE

• High school diploma or equivalent
• Minimum 1-2 years of experience in banking industry
• 2-3 years of leadership experience
• 2-3 years of operational experience within a fast-paced environment
• 4+ years customer service experience
• Outstanding oral and written communication skills

BENEFITS AT MVB

MVB Financial Corp., (“MVB”) offers an excellent selection of benefits for regular, part-time and full-time Team Members, including:

• Medical, Dental and Vision Insurance
• Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA)
• Short- and Long-Term Disability Plan
• Group Life Insurance
• 401K Salary Deferral Plan
• Wellness Program
• Education & Tuition Expense Reimbursement
• PTO and Unique Vacation Purchase Program
• Nationwide Pet Insurance Coverage

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.